Partner Success Manager

Company Description Xcitium is a global cybersecurity provider serving more than 6,000 organizational customers and partners worldwide. The company was founded with the goal of ending cyber breaches and has developed patented ZeroDwell Containment technology that isolates and removes threats such as zero-day malware and ransomware before damage occurs. ZeroDwell Containment is the foundation of Xcitium’s endpoint suite, which includes advanced endpoint protection (AEP), endpoint detection and response (EDR), managed detection and response (MDR), and extended detection and response (XDR). Powered by Kernel API Virtualization, Xcitium delivers proactive protection and strong threat mitigation capabilities. Since its inception, Xcitium has maintained a zero-breach track record when solutions are fully configured.
Role Description The Partner Success Manager is a full-time, on-site role in Chennai, remote role in Mumbai and Pune focused on supporting and growing Xcitium’s partner ecosystem. This role involves building strong relationships with channel partners, distributors, and resellers, serving as their primary point of contact for post-sales engagement and ongoing success. The Partner Success Manager will help partners onboard effectively, understand Xcitium solutions, and develop go-to-market plans that drive adoption, revenue, and customer satisfaction. Day-to-day tasks include coordinating enablement sessions, tracking partner performance, managing escalations, and collaborating with internal sales, technical, and marketing teams to address partner needs. The role also includes gathering partner feedback, identifying growth opportunities, and ensuring partners are equipped with the tools, training, and resources needed to succeed.
Qualifications
Demonstrated experience in partner success, channel management, account management, or customer success within the technology or cybersecurity sector.
Strong relationship-building, stakeholder management, and communication skills, with the ability to influence and collaborate across internal and external teams.
Solid understanding of B2B sales cycles and partner-driven go-to-market strategies, including onboarding, enablement, and revenue growth planning.
Ability to analyze partner performance metrics, identify trends, and propose data-driven actions to improve engagement and outcomes.
Comfort working with technical products and solutions, with the ability to explain complex concepts in clear, accessible language to non-technical audiences.
Highly organized, proactive, and detail-oriented, with strong problem-solving skills and the ability to manage multiple partnerships and priorities simultaneously.
Bachelor’s degree in Business, Marketing, Technology, or a related field; relevant professional experience may be considered in lieu of formal education.
Prior experience in cybersecurity, SaaS, or enterprise software environments is an advantage; familiarity with endpoint security and detection & response solutions is a plus.
Willingness to work in the field.

Work arrangement
No