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Description
As a Senior Product Manager on the Lifecycle Experiences team, you will own the product vision and execution roadmap for our Progression Intelligence charter. This charter sits at the intersection of machine learning, real-time decisioning, and customer lifecycle strategy - and is responsible for determining which customers to engage, with what action, at what moment, and through which channel.
You will lead the technical integration of our rewards optimization, causal measurement, and action intelligence systems onto a unified agentic orchestration platform - enabling faster experimentation, more personalized interventions, and greater operational efficiency across all our emerging locales.
This is a deeply technical role that requires equal comfort with ML systems, API architecture, and product strategy. You will work closely with applied scientists, software engineers, and marketing stakeholders to ship systems that directly delight millions of customers.
Key job responsibilities
Own the multi-year product roadmap for Progression Intelligence, including the phased migration of core ML models and decisioning systems onto a unified orchestration platform
Define technical requirements and integration specifications for connecting rewards optimization, propensity modeling, causal incrementality measurement, and promotion configuration systems into a cohesive, real-time decisioning layer
Partner with applied scientists to translate model outputs into actionable product features - including reward denomination optimization, next-best-action recommendations, and personalized campaign triggers
Drive quarterly planning and prioritization across a portfolio of integrations, balancing technical debt, engineering capacity, and business impact
Define and own success metrics for the Progression Intelligence platform - including model coverage, decisioning latency, incremental lift, and customer settlement outcomes
Write product requirement documents and participate in technical design reviews, and lead alignment across engineering, science, and business stakeholders
Represent the Progression Intelligence charter in senior leadership reviews, including weekly business reviews and annual planning cycles
Identify and resolve technical dependencies and cross-team blockers to keep the integration roadmap on track
About The Team
The Lifecycle Experiences team is on a mission to deepen customer engagement across Amazon's fastest-growing marketplaces. We own the end-to-end customer lifecycle - from first purchase to habitual shopping - across India, Mexico, Brazil, Turkey, Saudi Arabia, UAE, Australia, Singapore, and South Africa. Our north star is moving customers from occasional buyers to loyal, high-frequency shoppers.
We build and scale programs including Gamified Experiences, Rewards, Promotions Orchestration, and Personalization - reaching millions of customers across our fast growing marketplaces. We operate at the intersection of product, marketing, and data science, and we move fast.
Basic Qualifications
5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Preferred Qualifications
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Master's degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Seller Services Pvt Ltd
Job ID: A3193772
Work arrangement
No
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