Live opening · Posted 7 days ago
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Description supplied by the original job listing.
About the Company
We are hiring experienced customer support professionals for an online gaming platform. This is a fully remote, home-based role open to candidates across the Philippines.
About the Role
This role involves supporting players over live chat and email on various account and gameplay concerns.
Responsibilities
Support players over live chat and email on account, deposit, withdrawal, bonus and gameplay concerns
Investigate transaction and account issues and resolve them within your own authority rather than passing them on
Keep to response time targets while maintaining accuracy and a professional tone
Coordinate with payments, risk and other internal teams where a case requires it
Qualifications
At least 1 year of customer support experience on an online gaming or betting platform
Required Skills
Strong written English
Willing to work a genuine 24/7 shift rotation, including night shifts
Able to work independently in a fast-moving environment
Preferred Skills
None specified
Pay range and compensation package
Paid full-time training for your first month, 9am to 6pm
5 days a week, 8 hours a day
100% work from home, equipment provided
Engagement is on an independent contractor basis, paid in full with no deductions on our side
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring process.
HIRING PROCESS
CV and information check
written assessment
final interview
Apply here with your CV. Shortlisted candidates will be contacted directly.
Work arrangement
Yes
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