Contact Center Representative I

Our Promise To You
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Schedule
Full time
Shift
Day (United States of America)
Address
2600 WESTHALL LN
City
MAITLAND
State
Florida
Postal Code
32751
Job Description
Location - 2600 Westhall LN Maitland FL 32751 - Remote
Shift - Monday- Friday 8:30-5:00pm
Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes. Accurately schedules patients for medical office visit appointments and hospital procedures. Transfers callers to appropriate departments or locations when necessary. Registers new patients by inputting demographic and insurance information. Works with online scheduling systems and electronic health records. Follows federal, state laws, and company guidelines to ensure compliance with patient records. Verifies patient data and insurance to ensure it is updated for accurate billing. Handles patient concerns or refers them to administration appropriately. Fills patient cancellation slots efficiently to keep schedules booked for practitioners. Other duties as assigned.
Knowledge, Skills, And Abilities
Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]
Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]
Ability to deal with data that is of a sensitive and confidential nature. [Required]
Ability to work independently and in a team environment. [Required]
Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]
Excellent verbal and written communication skills. [Required]
Knowledge of EHR. [Preferred]
Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]
Must have knowledge of TJC requirements and local, state, and federal regulations. [Required]
Call Center/Practice Telephonic Experience for In and Outbound calls. [Required]
Education
High School Grad or Equiv [Required]
Field Of Study
None Required
Work Experience
1+ experience as a lead role in a medical setting or other health care related role. [Preferred]
1+ experience as a ma-c or licensed nurse. [Preferred]
Experience in various clinical areas inpatient or outpatient practices [Preferred]
Additional Information
None Required
Licenses And Certifications
None Required
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range
$16.02 - $25.63
Background Screening Requirement (Florida Law)
Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.
Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Work arrangement
Yes