Live opening · Posted 7 days ago
Quality Assurance Specialist
BNP Paribas · Bengaluru, Karnataka, India (On-site)
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At a glance
The key details from the original listing.
CompanyBNP Paribas
LocationBengaluru, Karnataka, India (On-site)
SalaryUp to 4.50 INR/yr
Work modeNo
Source
Linkedin
Listed7 days ago
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About the role
Description supplied by the original job listing.
Job Opening: Quality Analyst (International BPO)
Location: Electronic City, Bangalore
Industry: International BPO / Customer Experience
CTC: Up to ₹5 LPA
Shift: Rotational Shifts
Joining: Immediate Joiners Preferred
Job Summary
We are looking for an experienced and detail-oriented Quality Analyst to monitor and evaluate customer interactions, identify process improvement opportunities, and drive quality excellence within an International BPO environment.
Key Responsibilities
Monitor and audit customer interactions (calls, chats, and emails) to ensure adherence to quality standards.
Conduct regular quality evaluations and provide constructive feedback to agents and Team Leaders.
Identify process gaps and recommend corrective and preventive actions.
Prepare daily, weekly, and monthly quality reports and scorecards.
Analyze trends related to customer experience and process compliance.
Participate in calibration sessions and ensure consistency in quality evaluations.
Support training teams by identifying knowledge and skill gaps.
Maintain accuracy, productivity, and compliance standards across the process.
Collaborate with Operations and Training teams to improve overall performance.
Eligibility Criteria
Graduate (Mandatory)
Experience as a Quality Analyst in an International BPO environment.
Strong understanding of QA tools, audit frameworks, and customer service metrics.
Excellent communication, analytical, and reporting skills.
Proficiency in MS Excel and quality reporting dashboards.
Ability to work in rotational shifts.
Preferred Skills
Quality Monitoring & Auditing
Root Cause Analysis (RCA)
Coaching & Feedback Delivery
Process Improvement
Customer Experience Management
MS Excel & Reporting
Stakeholder Management
Why Join Us?
Competitive compensation up to ₹5 LPA
Career growth opportunities
Dynamic and collaborative work environment
Exposure to global customer support processes
Apply Now
Neha Mamidi
HR Executive | Talent Acquisition
📞 8008325085
📧 mamidi.neha@teleperformancedibs.com
Work arrangement
No
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