Delivery & Customer Success Consultant

Fully remote (UK) | Full-time, permanent | £35,000–£45,000 depending on experience
We're hiring a Delivery & Customer Success Consultant to own end-to-end project delivery, product adoption and day-to-day support for our insurer, MGA and third-party administrator clients. It's a hands-on role. You'll work directly with clients to gather requirements, then configure and test solutions on our claims automation platform and marketplace, applying AI to real client problems along the way.
About Claim Technology
Claim Technology is a UK claims automation platform. We help insurers re-imagine claims through a no-code/low-code design studio, cloud applications, and insurtech APIs that enable rapid automation in the cloud.
Operations and IT teams can leverage plugins to a marketplace of around 70 AI insurtech providers to build flexible, scalable solutions. The Insurtech Marketplace offerings can be deployed as standalone cloud solutions for specific use cases or combined into end-to-end customer journeys.
The role
We're a small, agile team, so the job blends client delivery, implementation, QA and AI, and you'll help define where the balance sits. It doesn't always stay inside its own lines, and some weeks will ask more of you than others. In particular, we want someone who is genuinely competent with AI and comfortable using it to automate parts of their own workflow, a client's processes or the wider business.
The role suits someone with a technical background or a strong technical interest, typically coming from one of these directions:
A project manager or business analyst with a track record of successful delivery
A SaaS product adoption or solutions consultant focused on getting clients more from a product
A technical customer success manager who has configured the product themselves, rather than raising tickets for someone else to fix
You'll enjoy managing relationships, delivering projects and solving tickets yourself. You don't need to be an engineer. You should be comfortable with technical concepts, curious about AI, and as happy running a client meeting as you are configuring a workflow.
What you'll be doing
You'll work directly with clients and alongside our Growth (sales) and Innovation (product) teams. Your time will split roughly as follows.
Project delivery for new and existing clients (70%)
Documenting how a client's process runs today, specifying how it should run and defining what success looks like
Translating requirements into a clear specification, then configuring and testing it on our platform
Owning automation projects from specification through to go-live and client onboarding, using Claim Technology's own product suite or a marketplace solution such as Wallet Pass
Reporting on delivery and results against the success criteria you've set
Quality assurance (10%)
Testing and signing off new features from the product team before clients use them
Assessing how each release affects existing clients, from breaking changes to new opportunities
Product adoption (10%)
Running client reviews covering what's live, what it has saved them and what comes next
Driving adoption of features clients have never switched on, or have quietly dropped
Flagging accounts that are ready to expand, or at risk, so Growth has the right conversation at the right moment
Day-to-day support (10%)
Acting as first point of contact for queries and tickets from live clients
Keeping existing implementations running smoothly between projects
You'll pull in Innovation when something needs new development rather than configuration, or when you want a hand with MI reporting and dashboards. Some days you'll be writing a single spec. Others you'll be split across three clients and a QA session. That variety is part of the job, not an exception to it.
What you'll bring
Rapport: you build trust quickly and stay credible with everyone from operational claims users to senior decision-makers
Requirements gathering: you can turn an ambiguous client conversation into a clear, actionable spec, and you're confident presenting, running workshops and writing client-facing documentation
Technical confidence: you hold your own in technical conversations and are comfortable with cloud platforms, APIs and no-code/low-code tools, picking up new ones quickly
AI fluency: you already use AI in your own work and can see where it could automate a process, for a client or for us
Evidencing value: you can pull cycle times, touch rates and volumes for a client review and show what has genuinely changed since go-live, rather than just asserting it
Organisation: you keep several clients and implementations moving at once without letting the detail slip
Ownership: you take personal responsibility for hitting deadlines to a high standard, and you're comfortable working independently, seeing what needs doing and getting on with it
Composure and flexibility: you stay level-headed under pressure and will roll your sleeves up for work that isn't strictly your job
Experience in insurance, insurtech, SaaS or process automation is a real advantage, particularly with enterprise or insurance-sector clients.
Where it can take you
This role isn't fixed, and you'll have real scope to shape it. You could head deeper into product, go further technically and take on more responsibility, or own growth opportunities and effectively become your own profit centre. From day one you'll be working on live client relationships, product decisions and AI implementation. Your responsibility can grow as quickly as you prove yourself. There's nowhere to hide, but it's one of the fastest routes to growth we can offer.
What we offer
Salary of £35,000–£45,000, depending on experience
Remote working from anywhere in the UK, supporting standard UK business hours
20 days' holiday plus UK bank holidays
Travel across Europe for project delivery and team meet-ups, up to three times a year
Sponsorship for relevant training courses
Cycle to Work scheme, Pret subscription, Oura Ring subscription and Network Railcard
Our development team works across Poland and Spain, and the wider team comes together in London and elsewhere in Europe for team meetings.
How to apply
We review applications on a rolling basis and there's no fixed closing date, so we'd encourage you to apply early. You can apply here on LinkedIn or send your CV to hello@claimtechnology.co.uk.

Work arrangement
Yes