Live opening · Posted 6 days ago
Customer Support Specialist - Night Shift
Gcore · ., , Poland
You are 6 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyGcore
Location., , Poland
Job typeFull-time
Work modeYes
Source
Smartrecruiters
Listed6 days ago
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About the role
Description supplied by the original job listing.
Your Responsibilities:
First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
We Expect you to Have:
1+ year of Technical Support experience
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
English level B2 or higher
Excellent customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Nice to have:
Experience with Cloud, CDN or Hosting
Experience with Linux and API
About the schedule:
You will work two consecutive night shifts, followed by two days off.
The nigh shift runs from 07:00 PM to 07:00 AM local time, totalling 12 hours of work time, including a 1-hour break.
Employment type
Full-time
Work arrangement
Yes
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