Program Team-Corporate Employee Solutions

Role: Program Team-Corporate Employee Solutions
Function: Corporate Employee Solutions (CES)
Location: Goregaon, Mumbai
Grade: AVP
Role Overview
The Program Manager – Cross Sell will be responsible for driving cross-sell business across the CES channel by enabling product penetration across Assets, Credit Cards, TPP, and NPS. The role requires strong collaboration with central product teams, field sales teams, Risk/Credit, and analytics to deliver business growth, optimize conversion, and enhance sourcing quality.
The incumbent will act as a key enabler for revenue diversification, leveraging data-driven insights, strategic planning, and operational excellence.
Key Responsibilities
1. Business Delivery & Growth
Drive cross-sell business across:
Assets: Personal Loans (PL), Home Loans (HL), Car Loans
Credit Cards
Third Party Products (Mutual Funds – Cherry, KLI, ZKGI)
NPS
Monitor and drive co-origination opportunities across products within CES channel
Support field teams in achieving business targets through structured interventions
2. Strategy & Planning
Formulate strategies to maximize cross-sell penetration within corporate salary accounts
Identify new opportunities and design scalable initiatives/lines of business
Disseminate annual budgets to regions and track adherence
Provide corporate-level and location-level targeted offers basis data insights
3. Data Analytics & MIS
Act as a central repository and owner of cross-sell data for CES
Generate and circulate weekly dashboards and performance reports across hierarchy
Enable field teams through:
Opportunity identification (PL pre-approved, CC base, NTB/corpsal book mining)
Data-backed insights to improve productivity and conversions
Build automated MIS/reporting frameworks for recurring requirements
4. Stakeholder Management
Liaise with central and regional teams across:
Product teams (Assets, Cards, TPP, NPS)
Risk/Credit teams
Sales leadership (Regional/Zone level)
Address field-level challenges related to approvals, policies, and product positioning
Conduct periodic reviews with the channel to understand business gaps and resolve issues
5. Governance & Quality Control
Partner with Risk/Credit to ensure hygiene and sourcing quality, especially for Credit Cards
Identify and resolve data mismatches/disconnects in cross-sell reporting
Drive adherence to SOPs and enable process improvements through automation
6. Performance Monitoring
Track region-wise and individual-level performance across cross-sell products
Highlight trends, gaps, and opportunities through regular analytical insights
Drive accountability through structured performance reviews
Eligibility & Requirements
Experience in Corporate Salary / CES / Liability field roles with strong business understanding
Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis)
Strong analytical mindset with ability to draw actionable insights
Good presentation and communication skills (PowerPoint proficiency required)
Strong stakeholder management and problem-solving capabilities
Ability to work in a dynamic environment with flexible hours as per business needs
Mandatory location: Infinity Office, Mumbai (non-negotiable)
Preferred Skills
Experience in cross-sell / multi-product program management
Exposure to automation tools / MIS development
Understanding of risk, credit policies, and approval processes
Strong bias for execution and ownership
Why Join This Role?
Opportunity to work at the intersection of sales, analytics, and strategy
High visibility role with exposure to senior leadership
Direct impact on revenue growth across multiple product lines
End-to-end ownership of cross-sell ecosystem within CES

Work arrangement
No