Customer Solutions Intern - Healthcare AI

Company Description Marvix AI is a healthcare technology company that uses generative AI to automate administrative tasks for clinicians, enabling them to focus more on direct patient care. Its application suite includes an AI scribe that ambiently records physician–patient consultations and produces complete clinical notes, as well as an AI coder that auto-assigns ICD-10-CM and E/M codes with appropriate modifiers. The company is dedicated to reducing clinician burnout and improving the operational productivity of hospitals and medical practices. Team members work on products that directly impact clinical workflows and contribute to a more efficient, sustainable healthcare system.
What is this role about?
We are looking for a Customer Solutions Intern – Healthcare AI who is excited about technology, AI, healthcare, and working directly with customers.
As an intern, you will work closely with the Marvix AI team and gain hands-on experience with a real-world AI product used by healthcare professionals. You will learn how our platform works, understand customer workflows, support product onboarding and training, and help customers get the most value from Marvix AI.
This is not a software engineering internship. It is ideal for someone who enjoys interacting with people, explaining technology, solving problems, and learning how AI products are implemented in real-world healthcare environments.
You will work closely with our Customer Solutions, Product, Engineering, and Sales teams, giving you exposure to how an early-stage AI company builds, launches, and improves products based on customer needs.
Key responsibilities include:
Learn the Marvix AI platform and develop a strong understanding of its AI-powered healthcare workflows.
Support and gradually lead onboarding and training sessions for customers.
Conduct product walkthroughs covering areas such as clinical documentation, charting automation, and coding workflows.
Help customers understand how Marvix AI fits into their day-to-day workflows.
Respond to customer questions during onboarding and early product usage.
Participate in virtual meetings and product demonstrations with healthcare professionals.
Gather customer feedback and communicate insights to the Product and Engineering teams.
Work with Product, Engineering, Sales, and Customer Solutions teams to improve the overall customer experience.
Help create and improve customer training materials, product guides, and onboarding documentation.
As you develop product expertise, take increasing ownership of customer interactions and product demonstrations.
Represent Marvix AI at Industry Conferences
Selected interns may have opportunities to represent Marvix AI at healthcare and AI conferences across the US, interact with industry professionals, and showcase our technology alongside our Sales and leadership teams.

Work arrangement
Yes