Customer Service Representative

Company Description Fuel Stories is a growing organization focused on delivering reliable, customer-centric services and solutions. The company values clear communication, responsiveness, and strong relationships with clients and partners. Team members are encouraged to collaborate, share ideas, and contribute to continuous improvement. Fuel Stories offers opportunities to develop professional skills, take ownership of work, and make a direct impact on customer experience. The work environment emphasizes integrity, accountability, and respect for diverse perspectives.
Role Description This is a full-time, on-site Customer Service Representative role based in Bengaluru. The Customer Service Representative will respond to customer inquiries via phone, email, and chat, providing accurate information and timely resolutions. The role involves handling service requests, troubleshooting basic issues, documenting interactions in internal systems, and following up to ensure customer satisfaction. The person in this role will collaborate with internal teams to escalate complex cases, track recurring concerns, and suggest improvements to processes and policies. They will also maintain service quality standards, adhere to company guidelines, and support a consistent, positive customer experience.
Qualifications
Candidates should possess skills in Customer Service and Customer Support focused on resolving inquiries and issues efficiently.
Candidates should possess skills in Customer Satisfaction and Customer Experience aimed at building trust and long-term relationships.
Candidates should possess experience working as Customer Service Representatives or in similar client-facing roles.
Strong verbal and written communication skills, with the ability to explain information clearly and calmly.
Proactive problem-solving abilities, attention to detail, and effective time management.
Comfort with using customer support tools, ticketing systems, and basic office software.
Ability to work on-site in Bengaluru and collaborate with cross-functional teams.
Previous experience in customer-facing roles and a diploma or bachelor’s degree in any field are preferred but not mandatory.

Work arrangement
No