Help Desk Engineer (Spanish, English and French)

In a nutshell
Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe, we´re looking for three Multilingual (Spanish, English and French) services desk.
As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.
Where will you be based and what business will you support?
This hybrid position is based in Barcelona, Spain with a minimum of three days per week in the office.
How can you help us?
Key Duties and Responsibilities:
Provide 1st line IT support for end users across Europe.
Troubleshoot and resolve issues related to:
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Windows 10/11
Identity & Access Management
Printing and patching (desktop/server)
Application triage and routing
Register, classify, and follow up on tickets using internal processes.
Escalate complex issues to 2nd line support when needed.
Contribute to documentation, knowledge base articles, and service catalog improvements.
Identify and document workarounds and recurring issues.
What can we do for you?
We offer the opportunity to work on impactful, global IT projects within a collaborative and international environment, providing exposure to business-critical systems, continuous learning, and professional growth opportunities.
Are you our kind of extraordinary?
Experience: 2-3 years of experience in an IT Service Desk, Help Desk, or End User Support role.
Basic experience in a Service Desk or IT support role is expected.
Candidates must possess strong communication skills in English, French, and Spanish.
Solid troubleshooting skills, especially with Windows and Microsoft 365.
A strong customer service mindset and initiative to resolve issues efficiently.
A proactive, “can-do” attitude and the ability to thrive in a fast-paced environment.
Education:
A secondary school diploma is required.
Nice to have:
Experience with Windows Server, Active Directory, or networking.
Familiarity with BMC Helix ticketing system.
ITIL Foundation certification.
Knowledge of Azure, SCCM, or Intune.

Employment type
Full-time

Work arrangement
Hybrid