Process Associate – Real Estate Operations

Company Description THESHIV Groups is a real estate company with over 15 years of experience in transforming property visions into reality. The organization specializes in property development, interior design, and plots & villas, managing projects from concept to completion with precision and creativity. Known for its passion, intelligence, and strong commitment to clients, THESHIV Groups has built a reputation for excellence and innovation. Team members work in a dynamic environment that values quality, customer satisfaction, and long-term relationships.
Role Description The Process Associate – Real Estate Operations is a full-time, on-site role based in Sholinganallur. The person in this role will support day-to-day operational activities across property development, sales, and customer service functions, ensuring accurate documentation and smooth transaction processing. Responsibilities include handling customer inquiries, coordinating with internal teams and external partners, maintaining records and databases, and supporting finance-related processes such as billing and payment tracking. The role also involves monitoring workflow in a Business Process Outsourcing (BPO) environment, analyzing process performance, identifying areas for improvement, and preparing regular reports for management.
Qualifications
Candidates should possess strong Analytical Skills to review data, identify trends, and support process improvements.
Candidates should possess Customer Service and Communication skills to manage client interactions, resolve issues, and maintain professional relationships.
Candidates should possess Finance skills to assist with basic financial operations, billing, and reconciliation activities.
Candidates should possess Business Process Outsourcing (BPO) experience or understanding to work effectively in a structured, process-driven environment.
Candidates should have proficiency in MS Office tools and basic data entry software, with attention to detail and accuracy.
Candidates should have the ability to work collaboratively with cross-functional teams and manage multiple tasks in a fast-paced setting.
A diploma or bachelor’s degree in business, commerce, or a related field is preferred; experience in real estate or property operations is an advantage.

Work arrangement
No