Lead Category Management (They/She/He)

Job Ref ID: JR0085946
YOUR MISSION
Lead the Category Management team for our Q-Commerce Top Partners in Poland. You will make sure their catalogs are optimized and correctly integrated in order to maximize conversion, basket size, customer happiness and ultimately growth — and you will build, coach and scale the team that delivers it. This position requires effective interaction between our Partners, our Account Managers and the Q-Commerce teams (Groceries, Retail, Specialties), as well as analytical and technical proficiency in managing catalog tools.
THE JOURNEY
Build, lead and develop the Category Management team in Poland (3-4 people: 1 analyst/senior analyst and 2-3 interns) — onboarding, goal setting, mentoring, and performance management
Own the Category Management roadmap for our Top Partners across Groceries, Retail and Specialties, prioritising the initiatives with the highest business impact
Define and own the assortment onboarding process with partners by creating/improving templates with simple but effective guidelines and ways-of-working
Manage catalog changes requests from partners, ensuring guidelines compliance, SLA achievement, and educating & preventing partners from deviating from the expected behavior
Define and implement an optimized catalog category tree aligned with Partners’ expectations through collaborative workshops
Decompose partner performance (funnel, pricing, availability, assortment) to identify assortment gaps and out-of-stock drivers, and collaborate with AMs/Partners to close them with clear timelines
Own and track your team’s KPIs (i.e. Conversion Rate, AOV, ATC, null search rate, out-of-stocks and replacement logic) and translate them into concrete actions for our Partners
Recurrent and constant Walk the Store to detect errors or improvement opportunities in the Glovo app
Collaborate with the Account Managers and with our Partners’ HQ CatMan teams to ensure alignment between Business and Partner’s goals
Bridge the gap between Glovo’s and Partner’s integrations team and ensure bugs/errors are mitigated and/or quickly fixed
Scale the team’s impact through automation and AI: dashboards, alerts and self-serve reporting that replace manual, repetitive work
WHAT YOU WILL BRING TO THE RIDE
Minimum of 4 years of experience in Category Management within retail, e-commerce or FMCG, with hands-on ownership of catalog & assortment (experience with complex assortment is a strong plus)
People management & leadership: proven experience leading, mentoring and managing the performance of a team (here you will lead 3-4 people)
Advanced level with SQL or BI tools (advanced level in Looker is a strong plus) and comfort working with large datasets
Experience with performance decomposition (funnel, pricing, availability, assortment) and a track record of translating data into business impact
Strong stakeholder management and communication skills, with exposure to senior partners and cross-functional teams
Experience in defining solutions to complex, strategic topics with a deeply analytical and data-driven approach to issues
Experience and ease in quickly defining creative and scalable solutions for manual/ad-hoc tasks
Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Grittiness, never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
“Organization” is your middle name
Native fluency in Polish and full proficiency in English is required
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
🌟 An enticing equity plan that lets you own a piece of the action.
💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo meal benefit to satisfy your cravings!
🏊 Free multisport card
🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
👪 Enhanced paternity leave.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being

Employment type
Full-time

Work arrangement
Hybrid