QC Manager

Job Description
- Lead the Quality Control function for AI data collection, and video auditing
- Develop and maintain SOPs, quality standards, audit guidelines, and QC processes.
- Monitor auditor performance, accuracy, error rates, and overall quality metrics.
- Conduct regular quality audits and identify recurring issues, gaps, and root causes.
- Establish QC scoring systems, checklists, and quality evaluation frameworks.
- Provide feedback, coaching, and calibration sessions to improve team accuracy and consistency.
- Collaborate with Operations, Training, and other teams to resolve quality issues and improve processes.
- Prepare quality reports and provide data-driven recommendations to management.
- Lead and develop the QC team to achieve quality and operational targets.
Job Requirements
- Bachelor’s degree in Business, Engineering, Data, Management, or a related field.
- 3–5 years of experience in Quality Control, Quality Assurance, Audit, Operations, or related fields.
- Experience managing a QC/QA team in a high-volume operational environment.
- Proven experience creating and implementing SOPs, quality standards, and QC processes.
- Strong analytical, problem-solving, and attention-to-detail skills.
- Strong leadership and communication skills.
- Fluent in Mandarin Chinese (spoken and written) — MUST.
- Good command of English, both spoken and written.
- Proficient in Excel/Google Sheets and comfortable working with operational data.
- Experience in AI data collection, data annotation, video auditing, content moderation, or AI/ML operations is a strong plus.

Employment type
FullTime

Work arrangement
No