Working Student – Service Design with a Customer Journey Management Focus at Bosch eBike Systems (f/m/div.)

As our working student, you will actively support our service designers in scoping, visualizing and standardizing customer journey maps (for both the current, as well as future states) across a variety of service touchpoints and channels.
You will identify and document customer lifecycle phases, user actions, emotional curves, pain points, moments of truth, as well as opportunity areas in order to create high-impact, actionable journey assets.
In addition, you will assist with conducting qualitative and quantitative user research, stakeholder interviews, as well as observational studies, helping connect insights to journey stages.
Last but not least, you will help connect journey stages to relevant experience metrics and KPIs, supporting the team in measuring, as well as monitoring service improvements.
Education: studies in the field of Service Design, UX Design, Strategic Design, Business Design, Information Architecture or comparable
Experience and Knowledge:
solid understanding of human-centered design principles and journey frameworks (e.g., stages, touchpoints, blueprints)
proficiency with collaborative digital mapping tools (e.g., Miro) or dedicated journey mapping software (e.g., TheyDo, Smaply)
strong visual storytelling, as well as communication skills
Personality and Working Practice: you are an empathetic, analytical individual with a structured mindset and a collaborative spirit, who is eager to work in an open-minded, interdisciplinary team
Work Routine: partially mobile working is possible
Languages: business fluent in English

Employment type
Part-time

Work arrangement
Hybrid