Customer Success Manager, EMEA (m/w/d)

What is Storyly?
Storyly is an AI-powered content experience platform that gives brands precious social content experience on their apps and websites.
From the newest products to promotions, from instant campaigns to long term user education Storyly seamlessly improves user engagement with interactive, personalized, social-native formats such as in-app stories like Instagram, vertical video feeds like Tiktok and many more.
Marketers are able to publish content themselves in minutes, without an engineering ticket. While Storyly handles all image and video traffic at an a always ready at scale, offering peace of mind and server cost efficiency.
Retailers use it to turn browsing into buying. Banks and fintechs use it to make deep product portfolios visible at the moment of attention. Sportsbook and casino operators use it to give a promotional calendar somewhere to live beyond a four-slot homepage.
Storyly is trusted by 400+ brands across 40+ countries including industry leaders such as Sephora, NEXT, Stradivarius, Parfois, Coca-Cola, Bank Hapoalim, Leumi Bank & Strauss, tbi Bank, Turkish Airlines, Gulf Airlines, Kapital Bank, William Hill and BOYLE Sports.
Storyly also holds a Leader position across categories like Content Distribution, Content Creation, eCommerce Personalization and Mobile Marketing in G2. In 2026 Storyly is also named as the Interactive Content Platform of the Year by Martech Breakthrough Awards.
Headquartered in New York, Stroryly has teams in London, Amsterdam, Zurich, Buenos Aires and Istanbul.
The easiest way to explore Storyly is to check out www.storyly.io
What You Do
On a daily basis, you’ll be working with global scale brands, app owners, to make sure they get the best out of Storyly features. This involves, creating content strategies or best practices based on their goals & objectives, analyzing the performance of their content on Storyly to maximize the value, exploring the mobile marketing world to generate new insights and inspirations for the customers, eventually targeting churn zero and maximum customer satisfaction.
Within one day, the Storyly customer success manager can present a demo to a big multinational bank, can work on the content strategy with a multi-country content platform app, can create a case study out of the conversion-boosting impacts of Storyly for an e-commerce giant, or renew the contract of a major fintech app by showing them why Storyly is indispensable for their success.

Employment type
Contractor

Work arrangement
Yes