Senior IT Support Executive

Key Responsibilities
● Serve as the primary point of contact for IT support requests via the service desk — logging, tracking, and resolving incidents within defined SLAs
● Manage and maintain end-user hardware: desktops, laptops, printers, peripherals, and network devices
● Administer and support Microsoft Office 365 suite — user accounts, email, Teams, SharePoint, and OneDrive
● Provide support for Windows OS environments; troubleshoot OS, application, and connectivity issues
● Coordinate with vendors and third-party service providers for hardware procurement, AMC, and escalations
● Maintain IT asset inventory and ensure accurate records of all hardware and software
● Support onboarding and offboarding of employees — device provisioning, account setup, and access management
● Assist in the implementation and adherence to IT Service Management (ITSM) processes (Incident, Change, Asset Management)
● Maintain documentation of SOPs, known issues, and resolution guides
● Support basic network administration — LAN/WAN connectivity, switches, and Wi-Fi access points
Required Skills & Qualifications
● Bachelor's degree in IT, Computer Science, or a related field
● 3–5 years of hands-on IT support / service desk experience
● Proficiency with Microsoft Office 365 administration
● Strong knowledge of IT hardware support — desktops, laptops, printers, peripherals
● Experience with Active Directory — user creation, access permissions
● Good understanding of networking fundamentals
● Excellent troubleshooting and problem-solving skills
● Strong communication and stakeholder management abilities
● Ability to work independently and prioritise in a fast-paced environment
What We Offer
● Opportunity to work in a dynamic, growing organisation
● Collaborative team environment with exposure to enterprise IT operations
● Learning and development support for certifications and upskilling

Work arrangement
No