Manager, Salesforce Administration

We are looking for an experienced Senior Salesforce Administrator to lead the day-to-day stewardship and continued evolution of our Salesforce ecosystem. This is a hands-on leadership role: you will guide and develop a team, own critical platform controls, and remain directly involved in the design, configuration, release and support of business-critical solutions.
The role is accountable for the reliability, security, scalability and maintainability of our Salesforce estate, with particular focus on Sales Cloud, Service Cloud, Experience Cloud, and the APIs and integrations that connect Salesforce to Slack and other enterprise platforms. You will balance rapid delivery with strong governance, helping the organisation get more value from Salesforce without increasing operational or security risk.
What you will be accountable for
1. Team leadership and operating model
Lead and develop the Salesforce team, setting clear priorities, standards and expectations while creating an environment of ownership, learning and constructive challenge.
Act as the senior escalation point, providing calm, evidence-led direction during incidents, complex delivery decisions and stakeholder conflicts.
Shape the team operating model, including capacity planning, work allocation, skills development, recruitment support and the effective use of specialist partners.
Build sustainable capability, through coaching, documentation, peer review and reducing dependency on individual team members or external suppliers.
2. Salesforce platform ownership
Own the health and evolution of Sales Cloud, Service Cloud and Experience Cloud, ensuring the platform supports commercial, customer-service and operational processes effectively.
Set and enforce platform standards, covering configuration, automation, data models, naming conventions, documentation, testing and technical debt.
Remain hands-on where needed, including complex Flow automation, permissions, validation rules, objects, page layouts, Lightning pages, reports, dashboards, analytics and troubleshooting.
Own day-to-day system administration, including user administration, joiner/mover/leaver processing, delegated administration and routine platform hygiene.
Configure and maintain Experience Cloud portals, including external sharing rules, guest user access, community settings, and partner- or customer-facing experiences.
Maintain a clear platform roadmap that balances strategic improvements, regulatory or security obligations, operational resilience, and business demand.
Control platform lifecycle changes, including Salesforce seasonal releases, feature adoption, deprecations, sandbox strategy and environment management.
Evaluate and deploy AppExchange packages, assessing them against business requirements, security review status, licence cost, support model and long-term maintainability.
3. Integrations, APIs and operational monitoring
Own the operational oversight of Salesforce integrations, including interfaces with Slack and other core enterprise applications.
Administer and maintain key business integrations.
Establish effective Slack API monitoring to cover authentication failures, token or certificate expirations, API errors, rate limits, latency, message delivery failures, and unexpected usage patterns.
Define monitoring and alerting standards, with meaningful thresholds, named owners, support runbooks, escalation paths and service-level expectations.
Protect integration reliability by overseeing connected apps, OAuth scopes, named credentials, integration users, event-driven services and API consumption.
Lead incident response and problem management, ensuring root causes are understood, corrective actions are completed and recurring failures are designed out.
4. Security, access and control posture
Own the Salesforce security posture, working with Security, IT and Risk teams to maintain proportionate, auditable controls.
Design and maintain the org-wide sharing and security architecture, including organisation-wide defaults (OWD), role hierarchy, sharing rules, permission sets and permission-set groups, and field-level security.
Apply least-privilege access, with appropriate segregation of duties and regular remediation of accumulated or excessive entitlements.
Govern identities and privileged access, including SSO and MFA (working knowledge of Okta or a comparable identity provider), service accounts, integration users, delegated administration and joiner/mover/leaver controls.
Lead regular security audits and access reviews to evidence least-privilege compliance and drive timely remediation of findings.
Partner with IT and Security on platform audits and compliance, including SOC 2 and GDPR obligations, control evidence and audit response.
Review platform risk signals, such as login anomalies, API usage, configuration changes, installed packages and connected-app behaviour, using the monitoring capabilities available in the Salesforce estate.
Protect sensitive information through sound data-access design, retention controls, masking or anonymisation in non-production environments, and responsible vendor access.
5. Licensing, certificates and lifecycle management
Optimise licence usage and forecasting across Sales Cloud, Service Cloud and Experience Cloud, including reharvesting, right-sizing and renewal input.
Monitor and manage certificate lifecycles, including SSL and SAML signing certificates, to prevent avoidable authentication or integration outages.
Manage connected app and OAuth lifecycles, with a maintained inventory, named owners, expiry tracking and proactive renewal ahead of failure.
Provide clear cost and entitlement visibility, so licence, package and integration spend is understood, challenged and aligned to realised value.
6. Delivery, release and DevOps
Own a transparent and prioritised delivery backlog, working with business stakeholders to clarify outcomes, value, dependencies and acceptance criteria.
Maintain disciplined release management, with source control, peer review, automated or repeatable deployment, regression testing, rollback planning and release communications.
Execute version-controlled releases through GitHub, using branch strategy, pull requests, peer approval and traceable change history as the standard route to production.
Maintain documentation for all configuration and change management, so the estate remains understandable, auditable and supportable by more than one person.
Improve platform support, using clear service measures, triage processes, knowledge articles, problem records and trend analysis.
Manage technical debt deliberately, making risks and trade-offs visible and ensuring remediation is planned alongside new demand.
Partner effectively with vendors, holding delivery partners to clear outcomes, quality standards, documentation and knowledge-transfer commitments.
7. Data quality and platform insight
Champion trustworthy Salesforce data, including ownership, validation, duplicate management, integration reconciliation and remediation of recurring data-quality issues.
Provide actionable platform insight, using dashboards and regular reporting on adoption, automation failures, API consumption, incidents, release quality, access risk and technical debt.
Support sound architecture decisions, challenging unnecessary customisation and promoting maintainable, scalable use of standard Salesforce capabilities and enterprise-level data modelling.
8. AI, Agentforce and emerging capabilities
Help evaluate and safely adopt Agentforce, Salesforce AI capabilities and adjacent enterprise AI tools where they can improve employee or customer outcomes.
Support responsible AI governance, including data access, grounding, human oversight, prompt and agent testing, monitoring, auditability and change control.
Contribute practical experience with Claude or comparable models, especially where AI services interact with Salesforce, Slack, knowledge content, workflows or customer data.
Separate experimentation from production readiness, ensuring AI-enabled solutions meet the same security, reliability and support standards as other business-critical capabilities.
Leadership behaviours
Service-minded ownership: you treat Salesforce as a critical business service, not simply a collection of projects.
Wise pragmatism: you balance speed, usability, maintainability, cost and risk rather than optimising for only one dimension.
Constructive challenge: you can say no, or not yet, with clear evidence and a practical route forward.
Calm accountability: you take ownership when problems arise without creating blame or hiding uncomfortable facts.
Enabling leadership: you give people clarity and support while building their confidence, judgement and independence.
Clear communication: you make technical issues understandable and keep stakeholders informed before uncertainty becomes surprise.

Employment type
Full-time

Work arrangement
Hybrid