Freshers Trainee Customer Support Representative – SaaS

OnceHub (www.oncehub.com) is an innovative and thriving software-as-a-service company that focuses on streamlining scheduling and digital engagement processes for organizations globally.
We're a team of passionate and driven individuals living and working remotely across 4 countries, driving innovation through shared ideas and fostering a collaborative culture. You will work remotely from home (in India) with colleagues and stakeholders in multiple geographies.
Learn more about our employee led approach in our CEO video: https://www.oncehub.com/careers
An ideal candidate should be a fast learner, independent and creative thinker, maintain the highest levels of transparency, and have excellent customer interaction skills. Working for us, you’ll have the opportunity to build on your customer engagement and content creation skills in a team-focused environment. As our company grows, so will your opportunities.
In this role, you will:
Support & Troubleshooting: Answer live chats and tickets, providing clear and helpful solutions to product-related & technical questions.
Virtual Engagement: Join video calls to assist clients with their initial setup and resolve technical queries in real-time.
Problem Solving: Act as a curious investigator to diagnose issues and guide users through all stages of their journey.
Content Creation: Help build our knowledge base by creating video tutorials and for our Customers.
Continuous Learning: Stay at the forefront of SaaS by mastering new product features and technical updates through our internal training programs.
Remote Ready: You have a quiet space to work, a high-speed internet connection, and the discipline to work independently.
This is a full-time position with a 9-hour shift-based rotation. As we support a global 24/7 audience, you should be comfortable working various shifts, including nights, weekends, and public holidays on a rotational basis.
To be successful in this role, you will need the following:
Location: You are located in and authorized to work in India.
Education: You have recently graduated with a degree from a reputable university (all streams are welcome, though Tech/IT/Business/Comm is a plus).
Communication: You are a native or fluent English speaker with superb writing skills - you can explain complex ideas simply.
Tech-Savvy: You "get" technology. You pick up new apps and software effortlessly.
Typing & Multitasking: You can type 40+ WPM and can navigate multiple browser tabs and internal docs while communicating with a customer.
Analytical Mindset: You enjoy puzzles and are quick to recognize patterns or logic in a problem.
Remote Ready: You have a quiet space to work, a high-speed internet connection, and the discipline to work independently.
Apply because you want to...
Work in a modern SaaS, Product-led company
Work remotely from home, saving you commuting time and promoting work-life balance
Get exposure to working with stakeholders on a global level across different industries
Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
Join a fantastic organisational culture that places learning at the centre of what we do
Receive a competitive salary
Work in a multicultural environment
If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV!

Work arrangement
Yes