Customer Care Professional

Customer Care Coordinator – Remote
About El‑Englizi
El‑Englizi is a Dubai-based online education company specializing in spoken English programs for Arabic speakers. Our learning experience combines digital courses, live Zoom sessions, and continuous support throughout each participant’s learning journey.
We are looking for a responsible, organized, and proactive Customer Care Coordinator to join our team. The successful candidate will support participants, manage their inquiries and concerns, coordinate with internal departments, and help maintain a professional and positive customer experience.
Key Responsibilities
• Communicate with participants through WhatsApp, phone calls, and other approved communication channels.
• Welcome new participants and clearly explain the program, learning platforms, booking process, and relevant policies.
• Follow up with participants throughout their learning journey and ensure they receive the services included in their programs.
• Support participants with booking and managing Zoom sessions, follow-up calls, cancellations, and schedule changes.
• Handle complaints and sensitive cases calmly, professionally, and in accordance with company policies.
• Take ownership of each case and follow it through until an appropriate resolution is reached.
• Coordinate with the English Department, tutors, Sales Team, and management to resolve participant-related matters.
• Monitor absences, missed sessions, inactive participants, and cases requiring additional follow-up.
• Maintain accurate and up-to-date participant records, notes, and case updates on the company’s systems.
• Identify recurring issues, collect participant feedback, and provide management with clear reports and recommendations.
Required Qualifications
• Previous experience in customer care, customer service, customer success, administration, account management, or a related role.
• Excellent Arabic communication skills, both written and spoken.
• Good command of English, both written and spoken.
• Strong listening, problem-solving, and conflict-resolution skills.
• Ability to communicate professionally with dissatisfied or frustrated participants.
• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple conversations, cases, and follow-up tasks simultaneously.
• Confidence using digital platforms, Google Calendar, Google Sheets, and customer relationship management systems.
• Ability to work independently while coordinating effectively with different departments.
• A reliable computer, stable internet connection, and a suitable environment for remote work and calls.
• Full-time availability for 45 hours per week.
• Ability to work rotating morning and evening shifts according to the company’s schedule.
• Immediate availability to start.
Preferred Qualifications
• A diploma or bachelor’s degree in Business Administration, Management, English Language, Education, Communications, or another relevant field.
• Previous experience in online education, educational services, or remote customer support.
• Experience working with Arabic-speaking customers or participants.
Employment Details
• Position: Customer Care Coordinator.
• Employment type: Full-time.
• Work arrangement: Remote.
• Working hours: 45 hours per week.
• Schedule: Rotating morning and evening shifts.
• Company headquarters: Dubai, United Arab Emirates.
• Start date: Immediate.
• Starting salary: USD 1,300 per month.
The salary may be reviewed and increased based on performance, professional development, and the expansion of responsibilities.
How to Apply
Please email the following to:
info@el-englizi.com
Your updated CV.
A short introductory video in Arabic, between 60 and 90 seconds.
In the video, please:
• Introduce yourself and briefly describe your previous experience.
• Explain why you are interested in joining El‑Englizi.
• Explain how you would handle an upset participant who says they have not benefited from the program and expects an immediate solution.
The video does not need to be recorded in English. Its purpose is to help us assess your communication style, clarity, professionalism, and approach to customer situations.
The video may be attached to the email or shared through an accessible Google Drive link.
Email subject:
Customer Care Coordinator – Full Name
Only applications containing both the CV and the introductory video will be reviewed.

Work arrangement
Yes