Sales Specialist

Company Description Dial Expert is a performance-driven call center partner focused on helping businesses grow sales and improve customer service. The company builds and manages high-performing sales floors with an emphasis on accountability, measurable results, and customer care. Dial Expert provides native English-speaking agents who are among the highest paid in Egypt’s call center industry, reflecting its commitment to quality talent and strong culture. Clients benefit from end-to-end support, including hiring, training, culture, and management, so they can scale efficiently without building an in-house team. The organization works closely with clients to understand their challenges and design tailored solutions that drive better outcomes from day one.
Role Description The Sales Specialist is a full-time, hybrid role responsible for driving revenue and delivering a high-quality customer experience. Day-to-day activities include handling inbound and outbound calls, presenting solutions to prospective customers, and managing the full sales cycle from initial contact to closing. The Sales Specialist will actively listen to customer needs, address objections, and maintain accurate records of interactions and outcomes in CRM or tracking systems. The role also involves collaborating with team members and supervisors to meet performance targets, participating in ongoing training, and applying feedback to improve results. This position requires a consistent focus on customer satisfaction, adherence to process, and commitment to meeting and exceeding sales goals in a remote environment.
Qualifications
Strong Communication skills, including clear spoken and written English and active listening abilities.
Customer Service skills to handle inquiries, resolve issues professionally, and maintain positive relationships.
Proven Sales skills, with experience in prospecting, presenting, overcoming objections, and closing deals.
Training and Sales Management skills, such as coaching self-improvement, following structured scripts, and contributing to team performance.
Comfort working in a remote, performance-focused environment, with reliable internet and a quiet workspace.
Goal-oriented mindset with the ability to work with targets, KPIs, and structured performance metrics.
Previous experience in call centers, inside sales, or customer-facing roles is preferred.
Familiarity with CRM systems or call center software and basic computer literacy.
Ability to work

Work arrangement
Yes