Cloud Operations Engineer

About Centric Software
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Job Summary
This role will be responsible for utilizing a diverse set of cloud technologies to support Centric Cloud Customers, and to help build and maintain a scalable, robust, highly available platform for Centric’s C8 cloud application.
This position will report to the Senior Director, Cloud Operations.
Responsibilities
Respond to and resolve time-critical customer issues in the public cloud
Perform customer deployments, migrations and upgrades in the cloud environment
Support automation projects including writing coding
Monitor, troubleshoot, maintain, and manage servers in multiple cloud environments
Create, manage, and maintain Cloud networking components
Perform backups and restores of database and servers
Assist in ensuring security processes are followed and customer data is secured
Perform other administrative tasks in cloud environments as directed.
Collaborate with Engineering, DevOps, and Support teams to resolve issues
Build effective working relationships with cross-functional team member
Make suggestions for process improvements and enhanced operational efficiencies
Qualifications
Bachelor’s Degree Computer Science, MIS, or related technology field, or equivalent practical experience
5+ years working with Public Cloud infrastructure AWS, Azure, or Google Cloud
Advanced Linux or Open Source knowledge
Expert in Containerization ie Kubernetes
Solid understanding of cloud networking and security
Infrastructure and Configuration as Code methodologies
Detailed knowledge Microservices and DevOps
3+ years in incident response and major incident management
Experience with the following technologies: Docker, Rancher, Virtualization, VPN, Kafka, RDP
Advanced Linux and Windows experience
Experience with the following is highly desirable: Confluence/Jira, Nagios, SSO, and SQL.
What We Offer
Competitive salary and benefits
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
Opportunity to work remotely with a dedicated and motivated team
A remote work environment built on collaboration, flexibility, and respect
Varied and challenging work to help you grow your technical skillset.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Work arrangement
Yes