Live opening · Posted 7 days ago

Tier 2 Escalation Engineer

GlobalStep · Pune Division, Maharashtra, India (On-site)

Linkedin No

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At a glance

The key details from the original listing.

Posted 7 days ago

CompanyGlobalStep

LocationPune Division, Maharashtra, India (On-site)

Work modeNo

Source

Listed7 days ago

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About the role

Description supplied by the original job listing.

We're Hiring: Tier 2 Escalation Engineer
Are you the person Tier 1 support calls when things get technical?
We're looking for a Tier 2 Escalation Engineer to bridge the gap between Support and Engineering — diagnosing complex networking issues, debugging authentication failures, and driving critical tickets to resolution.
What You'll Do:
🔹 Own escalated tickets end-to-end — reproduce, root-cause, resolve
🔹 Troubleshoot Layer 2–4 networking: routing, NAT, firewalls, DNS, TCP/UDP
🔹 Analyze packet captures, logs, and crash dumps to solve complex issues 🔹 Build and extend Python scripts around REST APIs for support automation
🔹 Support customers across Windows, macOS, Linux, Docker, Kubernetes, iOS & Android
🔹 Contribute to runbooks and mentor Tier 1 on tricky issues
What You Bring:
✅ Strong TCP/IP fundamentals with hands-on L2–L4 troubleshooting
✅ Hands-on with Wireshark, tcpdump, ss, netstat
✅ Linux administration & command-line diagnostics
✅ REST API experience + Python scripting skills
✅ Comfort working in a 24x7 follow-the-sun support model
Nice to Have:
⭐ CCNP-level networking knowledge
⭐ Experience with SD-WAN, Palo Alto/Fortinet/Cisco ASA
⭐ OIDC/SAML SSO troubleshooting
⭐ Exposure to SIEM tools (Splunk, Sentinel, Elastic) or CI/CD pipelines

Work arrangement
No

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