Live opening · Posted 7 days ago

Team Member - Customer Service-Product-Support-Service - Non Branch Banking

Kotak Mahindra Bank · Ahmedabad, Gujarat, India (On-site)

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At a glance

The key details from the original listing.

Posted 7 days ago

CompanyKotak Mahindra Bank

LocationAhmedabad, Gujarat, India (On-site)

Work modeNo

Source

Listed7 days ago

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About the role

Description supplied by the original job listing.

Job Role
Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).
Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
Quality of Service Request and Resolution as given to customers.
Job Requirements
Some experience in Customer Service would be an added advantage
Believes in team work
Taking ownership of customer issues and taking them to end to end resolution
Apply best practices and focus on areas of improvement
Focused towards achievement of own KRAs
Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
Proficiency in WORD and EXCEL/PPT preferred

Work arrangement
No

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