Account Manager – Digital & Client Servicing

Location: Chennai
Work Mode: On site
Experience: 3–5 Years
Employment Type: Full-Time
Industry: Advertising / Marketing Agency
About the Role
We are looking for an experienced B2B Account Manager to serve as the primary point of contact between clients and internal teams.
The role involves managing client relationships, coordinating projects from planning to execution, ensuring client satisfaction, and identifying opportunities for account growth.
The ideal candidate should be highly organized, proactive, and comfortable working in a fast-paced advertising agency environment.
Prior experience in an Advertising Agency is mandatory for this role.
Key Responsibilities
Client Relationship Management
Serve as the primary point of contact for assigned client accounts.
Build and maintain strong, long-term client relationships.
Understand client objectives, business goals, requirements, and priorities.
Manage client expectations through proactive and consistent communication.
Conduct regular client meetings and discussions.
Address client concerns and ensure timely resolution.
Project Coordination
Translate client briefs into clear action plans for internal teams.
Coordinate with Creative, Design, Content, Marketing, Digital, and Delivery teams.
Monitor project timelines, milestones, and deliverables.
Follow up with internal stakeholders to ensure projects remain on track.
Coordinate multiple projects and deliverables simultaneously.
Ensure clear communication between clients and internal teams.
Strategic Account Support
Identify opportunities to grow existing client accounts.
Understand client business requirements and recommend relevant solutions.
Participate in campaign planning and strategy discussions.
Support the development of proposals, presentations, and campaign plans.
Identify opportunities for cross-selling and additional business.
Contribute to long-term account growth and client retention.
Execution & Delivery
Ensure projects are delivered on time and according to agreed requirements.
Monitor project progress and proactively identify potential delays or roadblocks.
Coordinate with relevant teams to resolve execution challenges.
Ensure deliverables meet defined quality standards.
Maintain project documentation, trackers, and records.
Reporting & Performance Tracking
Prepare regular client status reports and project updates.
Maintain meeting minutes, action trackers, and follow-up items.
Track project and account-level KPIs.
Monitor overall account health and client satisfaction.
Provide regular updates to internal leadership and relevant stakeholders.
Required Skills & Competencies
Excellent communication and interpersonal skills.
Strong client relationship and stakeholder management abilities.
Strong project management and coordination skills.
Excellent presentation and reporting skills.
Strong problem-solving and decision-making abilities.
Strategic thinking with strong attention to detail.
Ability to manage multiple clients, projects, and deadlines simultaneously.
Strong understanding of advertising, marketing, and client servicing processes.
Proactive approach with strong ownership and accountability.
Experience & Requirements
3–5 years of relevant experience in Account Management / Client Servicing.
Advertising Agency experience is mandatory.
Candidates must have prior experience working with an Advertising Agency / Creative Agency / Digital Marketing Agency.
Experience handling B2B clients will be preferred.
Experience managing multiple client accounts simultaneously.
Strong understanding of advertising campaigns, marketing communication, and agency workflows.
Proven ability to manage client relationships and coordinate cross-functional teams.
Strong communication and presentation skills.
Candidates based in or willing to work from Chennai will be preferred..

Work arrangement
No