Product Support Specialist

Company Description:
Consark delivers a powerful suite of solutions purpose-built for CFOs, transforming financial close, transaction matching and flux management. Through intelligent automation, actionable real-time insights, and simplified workflows, Consark empowers busy finance teams to achieve faster, more accurate outcomes—backed by expert support every step of the way.
Job Summary:
We are looking for a Product Support Specialist who thrives in fast-paced environments and has a startup mindset. The ideal candidate should be able to join immediately.
Responsibilities:
• Troubleshoot customer issues related to the SaaS platform, transactions, features and functionalities.
• Act as the primary contact for customers via emails, Chats, Fresh Works or Jira Applications providing timely and accurate responses.
• Collaborate with product, engineering, and operations teams to resolve escalated issues.
• Guide customers on best practices, product features, and FAQs.
• Maintain detailed records of customer interactions in Fresh works
• Identify recurring issues, log product feedback, and contribute to knowledge base articles/FAQs.
• Assist in onboarding new customers and provide training on application functionalities.
• Track, monitor, and report on key customer support metrics (response time, CSAT) on a regular basis.
• Ensure compliance with fintech industry standards, security protocols, and regulatory requirements while
handling customer data.
Qualifications & Skills:
• Bachelor’s degree in business, Finance, Technology, or related field (preferred).
• 1+ years of experience in a customer support role within SaaS, fintech, or financial services. Ability to understand and work with the members of the office of CFO.
• Strong understanding of SaaS products, APIs, integrations, and troubleshooting basics.
• Understanding of the Finance world- Accounting / Finance Close Activities/ Reconciliations
• Proficiency in support tools like Fresh Works, Jira, etc
• Excellent communication skills (written & verbal) with strong customer empathy.
• Problem-solving mindset and ability to handle complex customer queries with patience.
• Ability to work in a fast-paced environment with shifting priorities.
• Team player with a continuous improvement attitude.
What We Offer:
• Opportunity to work in a fast-growing fintech SaaS company.
• Exposure to cutting-edge technology in the financial services space.
• Collaborative work culture with growth and learning opportunities.

Work arrangement
No