Customer Service

Company Description Senco Gold and Diamonds, established in 1938, is a leading jewellery brand in India with over 200 stores nationwide, specializing in gold, diamond, platinum, and silver designs. The company is recognized as the second most trusted brand in India for four consecutive years by the Trusted Research Advisory of India and is certified as a Great Place To Work for the second time in 2024. Rooted in Bengal, Senco’s artisans bring exceptional craftsmanship to each piece, combining traditional techniques with modern innovation. The brand reflects India’s diverse cultural heritage while maintaining high standards of quality, integrity, and customer trust. Senco Gold and Diamonds continues to grow by blending its rich legacy with contemporary design and global sensibilities.
Role Description This is a full-time, on-site Customer Service role based in Kolkata. The Customer Service professional will handle customer inquiries and concerns in-store and over the phone, ensuring prompt, courteous, and accurate responses. Responsibilities include guiding customers through product selections, managing service requests, resolving issues, and maintaining detailed records of interactions. The role involves supporting sales teams by enhancing overall customer experience, ensuring satisfaction, and upholding brand service standards. The Customer Service team member will collaborate with colleagues to improve service processes and contribute to a welcoming, professional store environment.
Qualifications
Strong Customer Service and Customer Support skills, with the ability to handle diverse customer needs professionally.
Focus on Customer Satisfaction and Customer Experience, ensuring positive interactions and long-term relationships.
Excellent Phone Etiquette and clear communication skills for in-person and telephone interactions.
Ability to work on-site full-time in Kolkata, with a customer-centric mindset and attention to detail.
Prior experience in retail, hospitality, or jewellery customer service is an advantage.
Basic computer proficiency for handling customer records and store systems.
Fluency in English and local languages preferred, with strong interpersonal and problem-solving abilities.

Work arrangement
No