Director, Accounting Success

About Auxilius
Auxilius is a fast-growing, venture-backed B2B SaaS company revolutionizing how innovative biotechs manage financial operations. We help sponsors control trial costs, manage financial risk, and optimize spending so they can focus on getting drugs to patients faster. Our product looks like software, but what we really provide is clarity.
About the Role
This role's a great fit for a current or former accountant who's detail-oriented, customer-centric, and genuinely into tech. You'll become an expert in the Auxilius platform and work directly with strategic customers to help them run best practices and get real value from the product. We're looking for someone collaborative and data-driven, who likes building relationships and staying close to clients so they can do their jobs well. Ready to roll up your sleeves and make an impact from day one? This is the role for you.
Why this role matters
Every hour a finance team doesn't spend untangling trial costs is an hour their organization can put back into the science. By simplifying the financial side of clinical trials and helping teams understand their costs faster, you free investigators to focus on what matters: bringing life-saving treatments, including the next generation of cancer therapies, to the patients waiting for them.
We’ll count on you to…
Provide outstanding customer service, product assistance, training, and consultative solutions to our customer’s close management, financial planning and analysis, and accounting operational goals
Drive Customer Success Outcomes: Drive increased engagement and customer satisfaction for new and existing customers
Oversee timely and successful customer onboarding, enablement, and training in collaboration with Business Analysts and Sales Team to help customers realize the business value of our offerings
To become a customer advocate and liaison between customers and Product and Engineering to ensure customer needs are reflected and/or sufficiently prioritized on product roadmaps
Manage new and ongoing customer training to increase the adoption of new products and features
“Roll up your sleeves” and own execution of internal and external projects while maintaining high levels of service
Be a problem solver who thinks outside of the box when faced with high-severity client requests or escalations
Identify and implement continuous process improvement opportunities to drive scalability and refine our internal playbooks
Preferred Skills and Qualifications
BA/BS degree in Business Administration, Accounting, Finance, or relevant fields
6+ years of relevant work experience, start–up experience is a plus
CPA and/or public accounting experience required
Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve problems
Interest or experience working with Life Sciences customers
Experience working directly with clients/customers
Proven ability to manage multiple projects at a time while being detail-oriented
Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools
A sense of humor!
What Success Looks Like
Within the first 6–12 months, clients rely on you as their trusted accounting partner. They’re using Auxilius workflows confidently, adoption is high, and issues are minimal. Technical accounting data is accurate, complete, and feeds seamlessly into client budgets and reports. Processes are documented, repeatable, and scalable, reducing manual effort across the team. You’re actively partnering with Product and Ops, turning client feedback into actionable improvements and roadmap input.
What We Offer
Premium healthcare (One Medical, Kindbody, Talkspace, Teladoc) plus an FSA; a 401(k) matching 100% of your first 1% and 50% of the next 5%; life and disability insurance; commuter benefits; and 24/7 well-being support through Health Advocate. We also offer unlimited PTO, because the best work comes from people who are recharged.
We care more about attitude than whether you're a perfect fit. If this sounds like you but you're not sure you check every box, apply anyway. We'd love to talk.

Work arrangement
Yes