Telesales Executive

Company Description Waken Pvt. Ltd. is a growing organization focused on delivering high-quality products and services to a diverse customer base. The company emphasizes strong customer relationships, efficient operations, and measurable business results. Team members are encouraged to contribute ideas, take ownership of their work, and collaborate across departments. Waken Pvt. Ltd. values professionalism, integrity, and a performance-driven culture, offering opportunities for skill development and career growth.
Role Description The Telesales Executive is a full-time, on-site role based in Chennai. In this position, the individual will make outbound and receive inbound calls to promote products or services, explain features and benefits, and convert leads into sales. Responsibilities include identifying potential customers, following up on inquiries, maintaining accurate records of calls and outcomes, and meeting daily and monthly sales targets. The role also involves handling customer questions, providing basic support, escalating complex issues when needed, and sharing feedback from customers with the sales and management teams to improve offerings and processes.
Qualifications
Candidates should possess strong Communication skills, including clear spoken English and the ability to explain information effectively over the phone.
Candidates should possess Customer Service and Customer Support skills to handle inquiries, address concerns, and maintain a positive customer experience.
Candidates should possess Lead Generation and Sales skills to identify prospects, qualify leads, and close sales in a target-driven environment.
Relevant experience in telesales, inside sales, or call center roles is beneficial.
Ability to work with basic CRM or call management systems and maintain accurate records.
Strong listening skills, resilience, and the ability to handle rejection while staying motivated.
Minimum high school diploma; a bachelor’s degree in business, marketing, or a related field is an advantage.
Willingness to work on-site in Chennai and adhere to company schedules and performance standards.

Work arrangement
No