Hotel Reservations Assistant

We’re Hiring: Hotel Reservations Assistant
Location: United Arab Emirates
Employment Type: Part-Time
Experience Level: Mid-Level to Senior
Work Arrangement: Hybrid
About Us
We support businesses with hotel reservations, accommodation coordination, booking administration, travel documentation, and hospitality-related operational workflows. Our work focuses on keeping reservation information accurate, organized, and efficiently coordinated across booking and accommodation processes.
The Role
We are seeking a detail-oriented Hotel Reservations Assistant to support hotel booking, reservation administration, accommodation records, and related coordination activities. The role involves processing reservations, updating booking information, monitoring availability, maintaining records, and coordinating with hotels, travel partners, and internal teams.
Key Responsibilities
Process and coordinate hotel reservations based on booking requests and approved requirements.
Enter and update guest, booking, accommodation, check-in, check-out, and payment information accurately.
Verify reservation details including hotel, room type, dates, number of guests, rates, and booking conditions.
Check availability and coordinate reservation requests with hotels, accommodation providers, and booking platforms.
Maintain accurate reservation records across booking systems, spreadsheets, databases, or internal platforms.
Prepare booking confirmations, reservation summaries, accommodation details, and related documentation.
Monitor booking status, pending confirmations, amendments, cancellations, and rebooking requests.
Follow up on outstanding confirmations, availability, payment information, and missing booking details.
Process approved booking changes, date adjustments, room changes, cancellations, and other reservation updates.
Coordinate with travel, operations, finance, administration, and other internal teams regarding accommodation requirements.
Maintain records of hotel rates, booking conditions, cancellation policies, room information, and supplier details.
Track upcoming reservations, deadlines, payment requirements, and important booking dates.
Review reservation information for accuracy and identify discrepancies or missing details.
Assist with preparing hotel booking reports, reservation trackers, and accommodation summaries.
Organize travel documentation and supporting information related to hotel reservations.
Maintain professional communication with hotels, accommodation providers, travel partners, and relevant stakeholders.
Maintain confidentiality when handling guest, booking, payment, and business information.
Identify opportunities to improve reservation processing, documentation, tracking, and booking workflows.
Requirements
3+ years of experience in hotel reservations, travel administration, booking coordination, hospitality operations, accommodation administration, or a related field preferred.
Bachelor’s degree or equivalent qualification preferred.
Good understanding of hotel reservations, booking processes, accommodation details, and reservation administration.
Strong attention to detail when handling dates, names, room information, rates, and booking conditions.
Comfortable using booking systems, reservation platforms, Microsoft Excel, Google Sheets, databases, and digital tools.
Strong organizational and follow-up skills with the ability to manage multiple reservations and deadlines.
Good written and verbal communication skills.
Ability to coordinate effectively with hotels, travel partners, internal teams, and external stakeholders.
Ability to handle booking changes, cancellations, confirmations, and related documentation accurately.
Experience with hotel reservation systems, GDS platforms, OTA systems, travel management platforms, or hospitality software is an advantage.
What We Offer
Hybrid working arrangement with flexible part-time hours.
Flexible hours designed to support different professional schedules.
Practical experience across hotel reservations, accommodation coordination, travel administration, and booking operations.
Exposure to hotel systems, booking platforms, travel documentation, and hospitality workflows.
Opportunities to develop transferable skills in reservations, coordination, data administration, and travel operations.

Work arrangement
Hybrid