Subject Matter Expert - Palayan

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Subject Matter Expert (SME). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Your main tasks:
Empower the Work: Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
Impact the bottom line: Monitoring Associates and providing real-time feedback.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Take the lead: Mediating interpersonal conflicts. Motivating and inspiring team members. Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
Our most successful candidates will have:
Experience and first-hand knowledge supporting online gaming, online betting/casino environment as a customer service line of business.
Excellent Data Mining skills.
Strong knowledge of collections processes, customer engagement, negotiation, payment arrangements, and account resolution.
Excellent working knowledge of Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.
Strong English verbal and written communication skills, with the ability to clearly explain complex concepts and provide guidance to others.
Strong analytical, problem-solving, and decision-making skills, with the ability to identify issues and recommend effective solutions.
Demonstrated ability to coach, mentor, and support team members while serving as a subject matter expert.
Ability to work effectively in a fast-paced, target-driven environment and adapt to changing business and client requirements.
Willingness and ability to work on shifting or graveyard schedules.

Employment type
Full-time

Work arrangement
No