Algorithmic Trading Support Engineer

Overview: Algoseek is seeking a proactive, technically adept Algorithmic Support Engineer to provide first-line support to our institutional clients for our intraday market data feeds for quantitative and algorithmic trading data systems. This role bridges finance, market data and technology — requiring both hands-on technical troubleshooting and a deep understanding of trading concepts, market data, and systematic strategies.
This position serves as an entry point into Algoseek, offering strong performers a pathway to grow into development, data, or quantitative analysis roles.
Role Details:
Location: 100% Remote (Global Team)
Job Type: Full-time
Compensation: Competitive with bonuses and education/technical allowance
Responsibilities:
Provide responsive technical and functional support for Algoseek’s market data clients using real-time intraday datasets.
Diagnose and resolve incidents related to market data feeds, APIs, and algorithmic trading infrastructure.
Communicate complex issues clearly to both technical and non-technical users.
Collaborate closely with developers, data engineers, and product leads to escalate and troubleshoot system issues.
Analyze reported data anomalies and communicate with client.
Maintain accurate documentation of support procedures, recurring issues, and resolution steps.
Identify improvement areas and propose automation or analytics-driven enhancements to support operations.
Essential Requirements:
Strong grasp of systematic, algorithmic, and quantitative trading workflows (ideally intraday).
Knowledge of US equities, options, or futures markets OR experience with cryptocurrencies / digital assets trading environments.
Hands-on technical ability: scripting in Python, familiarity with SQL / data analysis.
Excellent English communication skills, written and spoken.
Analytical mindset; strong problem-solving and troubleshooting ability.
Demonstrated curiosity and motivation to learn — this role suits those aiming to move beyond support into deeper technical or quantitative tracks.
Desirable Requirements:
Experience supporting trading systems, data platforms, or market data vendors.
Exposure to FIX protocol, market data APIs, or cloud environments (AWS preferred).
Bachelor’s degree in Computer Science, Engineering, Finance, or a related field.
Work Hours:
100% Remote
Overlap required with US EST morning hours (typically 9 AM – 2 PM EST)
What Success Looks Like
Accurately resolves 90% of first-level support tickets without escalation.
Demonstrates consistent improvement in understanding client trading workflows.
Proactively proposes or implements process improvements that enhance system reliability and client satisfaction.
Why Join Algoseek?
Work with a leading provider of high-quality market data and trading solutions.
Collaborate with world-class engineers, researchers, and financial experts.
Drive innovation in automated trading systems and distributed market data solutions.
Be part of a remote-first, globally distributed team with a culture of ownership and excellence.
What We Offer:
Competitive monthly compensation aligned with experience and responsibilities.
A 100% remote work setup with flexibility for work-life balance.
An opportunity to contribute to the growth of an innovative, fast-paced market data company.
Professional development opportunities to help you grow into higher leadership roles.
If you’re a skilled finance professional ready to take the next step in your career, we’d love to hear from you!
Please send your resume and a brief overview of your background and availability.

Work arrangement
Yes