Customer Service Executive

About the role:
We are looking for a Customer Service Executive with 1–2 years of experience handling customer support for an e-commerce or D2C business.
Responsibilities:
● Handle customer queries and complaints across phone, WhatsApp, email, and other support channels.
● Speak with customers confidently and resolve issues clearly, politely, and promptly.
● Manage queries related to orders, deliveries, cancellations, refunds, replacements, and product concerns.
● Coordinate with internal teams, logistics partners, and marketplaces to resolve customer issues.
● Track open complaints and ensure they are followed through to closure.
● Maintain records of customer issues and flag recurring problems.
Requirements:
● Graduate degree
● 1–2 years of customer service experience, preferably in e-commerce or D2C.
● Good written and verbal communication skills in English. Regional language awareness a plus
● Comfortable speaking directly with customers over calls.
● Working knowledge of Excel and Shopify.
● Patient, organised, and able to handle difficult customer situations professionally.

Work arrangement
No