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Automotive Diagnostic Technician (m/f/d) – with Italian and English
Location: Essen, Germany
Working hours: 40
Indefinite contract
Compensation: Up to 50.000 €/yearly
As Automotive Diagnostic Technician you will be part of the Technical Helpdesk of a well-known vehicle manufacturer to assist the retailer with the timely resolution of technical or mechanical concerns of the vehicle. Answering technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature, bulletins, etc.), electronic and online support from diagnostic tools.
Your tasks:
Support retailers and NSCs to resolve technical concerns.
Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs.
Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates.
Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.
Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.
Create electronic records to document contact details and diagnostic advice on client system.
What we have to offer
Training opportunities: Support for your professional and personal development
Work environment: A dynamic and supportive workplace
Work-life balance: Flexible working hours and remote work options, 31 vacation days (including Christmas, New Year’s Eve, and Carnival Monday)
Additional benefits: Company pension plan, health programs, and subsidy for Urban Sports Club
Capital-forming benefits: From day one
Completed training as a motor vehicle technician or foreman
Professional experience as service consultant/service manager in a workshop or as a workshop foreman
Experience in vehicle diagnostics
Good knowledge of automotive electronics, electric and/or hybrid vehicles (EV certificate preferred)
Native or fluent level of Italian and good knowledge of English are essential (other European languages are a plus)
Employment type
Full-time
Work arrangement
Hybrid
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