Live opening · Posted 6 days ago
Customer Support Representative
Hurak Technologies · India (Remote)
You are 6 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyHurak Technologies
LocationIndia (Remote)
Work modeYes
Source
Linkedin
Listed6 days ago
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About the role
Description supplied by the original job listing.
*Excellent spoken and written English is a must.
About the Company:
Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. To support this growth, we are currently hiring Customer Support Representative.
Position Title: Customer Support Representative
Timing: 1:00 PM to 10:00 PM IST
Job Type: Remote Full-time
Responsibilities
Handle Queries, Requests and Complaints from customers tactfully.
Class management, Exam bookings, certifications and any other operational task.
Follow standard processes and procedures when it comes to providing the solution.
Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
Achieve superior customer engagement and ensure a significant improvement in customer experience.
Must be able to overcome objections and handle customer pushback.
Qualifications
Bachelor's degree or relevant work experience
Proficiency in English, both written and verbal
1 or 1+ year of experience; freshers can also apply.
Work arrangement
Yes
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