Service Manager

Service Manager (100% Remote) 🌎
A leading international technology company is looking for an experienced Service Controller to join its global team.
🎯 Key Responsibilities:
✅ Monitor and oversee IT service delivery.
✅ Ensure SLA and KPI compliance across multiple service operations.
✅ Coordinate incidents, escalations, and follow up through resolution.
✅ Prepare operational reports and performance metrics.
✅ Collaborate with technical teams and stakeholders to ensure service excellence.
✅ Drive continuous improvement initiatives.
💼 Requirements:
✔ Previous experience as a Service Manager, Service Controller, Service Delivery Coordinator, Service Desk Lead, or a similar IT operations role.
✔ Knowledge of ITIL (preferred).
✔ Experience managing incidents, service requests, and SLA compliance.
✔ Strong analytical, organizational, and communication skills.
✔ Experience with service management tools (ServiceNow, Jira, ManageEngine, or similar).
✔ Advanced English is mandatory.
🌍 100% Remote
💼 Professional Services Contract
If you have a passion for IT service management and thrive in a fast-paced international environment, we'd love to hear from you.

Work arrangement
Yes