INSIDE SALES REPRESENTATIVE

Overview- Inside Sales at Mueller
Serve as an inside sales representative/project manager and coordinate customer support activities from quote to delivery. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing and delivery.
Responsibilities
· Generate professional project estimates and sales of metal building systems, residential metal roofing and components.
· Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner.
· Manage post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.
· Ensure the sale of products and services comply with proper pricing guidelines, policies, and procedures.
· Serve as the customer point of contact, provide assurance, and maintain positive relationships with customers.
· Act as the liaison between the customer and company regarding potential problems and customer desires.
· Analyze and report competitive market information.
· Provide and ensure customer-focused activities, deliverables, and services.
Qualifications
· High School Diploma or GED required.
· Minimum of three (3) years of experience in a sales or service-oriented industry preferred.
· Strong customer service and interpersonal skills coupled with detail orientation and organizational skills.
· Strong professionalism and work ethic.
· Sufficient personal computer and business software application use capabilities required.
· A combination of education and experience may be qualifying.
· This job is 100% office based.

Employment type
Full-time

Work arrangement
No