Deskside Support Technician - Level 1

We are a growing IT company; a great place to start and grow your career!
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
We are looking for a motivated technical professional to join our team as a Deskside Support Technician! This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment.
What You'll Do:
Provide hands-on technical support to all staff and administrators
Monitor and follow up calls in ticketing queue
Provide support for hardware/software issues in-person
Follow up to closed tickets to ensure customer satisfaction
Provide resolution and assistance to issues related to the network migration
Network access troubleshooting and repair including Wireless
Confirm printer access
Confirm shared storage access
Confirm application access
Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems
Log and update all calls into Ticketing System
Focus on Customer Satisfaction
Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users
Ability to overcome situations where the end-user may be nervous, unhappy or angry
Perform other job-related duties as assigned
What You Bring:
A+ certification
1-2 years’ experience in hardware and software support
Dell / Lenovo certifications
Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
Excellent customer service skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Strong knowledge of Windows operating systems: Windows 7 & 10
Ability to troubleshoot hardware and software problems
#IND
CCS Offers:
Competitive salaries
Comprehensive benefits including:
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.