Customer Service Representative

The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Data entry and accuracy being measured for orders into Oracle
Scheduling/delivery coordinating for multiple plant sites
Product knowledge, answering questions for customer support
Responsible for claims & account reconciliation and transactions
Responsible for timely communication back to appropriate function
Accepting inbound calls to assist with basic customer needs
Liaison for manufacturing and customer
Learning designated commercial/industrial product line
Quoting to assist Outside Sales
Qualifications/Skills:
Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
Must have ability to multi-task, with high level of organization skills
Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
Ability to make proactive decisions based on customer needs
Proficient in the use of Microsoft Outlook, Word, Excel
Project management and negotiation skills
Strong oral and written communication skills are required
Education/Additional Information:
Minimum 2-year post-secondary education required; Bachelor's degree is preferred
2+ years of construction products sales experience plus, but not required
Bilingual (Spanish) is a plus but not required
Previous roofing experience is a plus

Employment type
Full-time

Work arrangement
Yes