Data Analyst / Business Intelligence Coordinator

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.
Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.
Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.
Because #Greattech, needs #GreatPeople, like you
NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Data Analyst to work remotely from San José, Costa Rica with our global client.
Responsibilities:
Collect, consolidate, and analyze operational data from IT Country Office support processes and service management platforms.
Design, develop, and maintain Power BI dashboards, periodic operational reports, and KPI scorecards for management review and decision-making.
Build and maintain queries, data models, and reusable datasets to support reporting accuracy, traceability, and consistency.
Integrate data from REST APIs and other approved sources to automate data refreshes, reduce manual effort, and improve reliability of operational metrics.
Transform data sources for data analysis, reporting automation, data quality checks, and repeatable operational workflows.
Document and map operational processes based on KPIs, reports, and service management needs.
Monitor and report operational compliance based on defined KPIs, thresholds, service indicators, and QMS expectations.
Coordinate with the Country Office Coordinator to provide data-driven feedback to analysts and support continuous improvement actions.
Maintain and improve shared repositories where agreed operational information, dashboards, reports, and reference materials are published.
Collaborate with the team to keep the Knowledge Base clean, useful, measurable, and aligned with operational needs.
Apply technical concepts, methodologies, tools, and techniques to support data analysis and generate practical solutions.