Analyst, Business Banking

Supports the Enterprise Banking Hub with day-to-day portfolio administration, client servicing, sales, operations and credit management. Ensures that client requests are fulfilled efficiently, portfolio risks are actively managed and all regulatory and compliance requirements are met.
Manage and resolve client queries, service requests and complaints within agreed turnaround times.
Support Relationship Managers in achieving portfolio growth, sales, revenue and client-service targets.
Identify, capture and refer sales opportunities and maintain accurate pipeline and client information.
Analyse financial information and support the preparation of high-quality credit applications.
Monitor excesses, credit limits, annual reviews and conditions of approval to maintain a healthy portfolio.
Coordinate with internal product, credit and support teams to deliver seamless client solutions.
Complete account-opening and portfolio-maintenance activities accurately and on time.
Ensure compliance with banking policies, credit standards and applicable regulatory requirements, including KYC and AML controls.
A first degree in Business Commerce or a related discipline from a recognised Institute.
Atleast four years’ relevant banking experience, including exposure to account analysis, lending principles, credit applications, sales and client servicing.
Experience in an account support, client service support, credit or retail credit collections environment.
Strong analytical ability and sound interpretation of financial and portfolio data.
Client focus, clear communication and confidence in engaging internal and external stakeholders.
Good knowledge of business banking products, account-opening processes and product-related systems.
Strong risk awareness, attention to detail and disciplined adherence to procedures.
Effective planning, prioritisation, problem-solving and delivery against deadlines.
A proactive mindset, willingness to learn and commitment to continuous improvement.
Technical Competencies:
Analysing and Interpreting Information
Banking Process & Procedures
Client Servicing
Continuous Process Improvement
Query Resolution
Risk Identification
Verbal Communication
Behavioural Competencies:
Adopting Practical Approaches
Checking Things
Documenting Facts
Embracing Change
Following Procedures
Meeting Timescales
Resolving Conflict

Employment type
Full-time

Work arrangement
No