Front Office Specialist

Company Description Charter Link Logistics is a global leader in neutral LCL ocean cargo consolidation and NVOCC services, supporting logistics professionals around the world. Founded in 1998 in Hong Kong, the group has grown to over 1,500 staff across more than 74 owned offices, backed by an extensive global freight network. The company focuses on being the practical, no-frills choice for the global logistics community and aims to be the #1 go-to partner for logistics professionals. Charter Link Logistics promotes a strong team culture and is committed to delivering compelling service experiences that add value to logistics communities worldwide. Charter Link Logistics India – CTL Logistics (I) Pvt. Ltd. continues this mission in the Indian market with a focus on operational excellence and customer satisfaction.
Role Description The Front Office Specialist is a full-time, on-site role based in Navi Mumbai. This role is responsible for welcoming visitors, managing reception desk operations, and handling incoming calls in a professional manner. Day-to-day tasks include appointment scheduling, maintaining visitor and call logs, coordinating meeting room bookings, and supporting basic administrative activities such as mail handling and document distribution. The Front Office Specialist will assist internal teams with information flow, ensure the front office area is organized and presentable, and provide prompt customer service to external and internal stakeholders. The role requires consistent adherence to company policies, maintaining confidentiality, and representing the organization with a courteous and service-oriented approach.
Qualifications
Candidates should possess strong Customer Service and Receptionist Duties skills to manage visitors, inquiries, and front office operations effectively.
Candidates should possess professional Phone Etiquette and Communication skills to handle calls, relay messages, and interact with stakeholders clearly and courteously.
Candidates should possess Appointment Scheduling skills to coordinate meetings, manage calendars, and maintain accurate records of visits and appointments.
Basic computer proficiency (email, office productivity tools) and experience with office equipment (phones, printers, scanners) is beneficial.
Prior experience in front office, administration, or hospitality roles is preferred; logistics or similar industry exposure is an advantage.
Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Minimum of a high school diploma; a certificate or degree in business administration or a related field is beneficial.

Work arrangement
No