Field Service Technician

The Field Service Tech performs all trouble shooting and customer training on new and existing machines to customers’ satisfaction. Puts new machines into service, which includes testing and demonstration of the new equipment at the customer’s site. Repairs existing equipment at the customers site. Trouble shoots the machines and perform the necessary service, maintenance, and repairs to restore the equipment to proper operation.
Responsibilities
80+% travel to Canadian and foreign customers’ locations for machine start up, troubleshooting and repair along with customer training.
Recommends repair parts and product improvements to customers.
Advises and trains customers on proper maintenance and operation of Nordco equipment.
Prepares weekly travel expense records and field reports as required.
Works with engineering and/or production to solve problems with new machines.
Makes positive contributions towards the continuous improvement of our equipment and processes.
Ability to work independently and achieve effective rapport with customers.
Knowledge, Skills & Abilities
Education
High School diploma or equivalent along with a minimum of 5 years of experience as an industrial or mobile heavy equipment mechanic.
Associates Degree a plus
PLC and/or CanBus systems troubleshooting training strongly preferred
Experience
General mechanical experience, extensive knowledge of pneumatic, hydraulic and electrical systems including the ability to read schematics
Previous railroad experience a plus
Technical Skills
Ability to troubleshoot and solve equipment problems.
Requires mechanical aptitude
Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
Ability to solve practical problems and deal with variables in different situations.
Ability to read and interpret business documents, technical procedures, governmental regulations and professional journals.
Ability to write reports, business correspondence, and procedure manuals.
Behavioral Attributes
Ability to effectively present information and respond to questions from managers, customers, suppliers and the public.
Ability to successfully work in an environment with diverse personalities and build strong customer relationships.
Other Requirements
Must have a Valid Drivers License
French speaking preferred
Travel
70 – 80% travel or foreign and domestic locations
Valid Drivers License and Passport Required
Working Conditions
While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to fumes or airborne particles. The noise level in the work environment can be loud at times. Temperatures can range from extreme cold to extreme heat. Travel to remote job sites is required. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools or controls and talk or hear. The employee is frequently required to stand, climb, walk unassisted, sit and reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
Disclaimer: Every position at Nordco includes other duties as required in order for the company to be successful. Not every duty is captured within the job description. This job description was captured at a point in time and duties and responsibilities will evolve over time. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
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Employment type
Full-time

Work arrangement
Yes