QA/QC Coordinator

We're looking for a detail-oriented and collaborative **QA/QC Coordinator** to join our quality assurance team. In this role, you'll serve as a key player in ensuring our organization maintains the highest quality standards across all operations. You'll coordinate quality assurance and quality control activities, manage inspection processes, and work closely with internal teams and external stakeholders to deliver exceptional results. If you're organized, analytical, and passionate about driving continuous improvement through efficient processes and transparent communication, we'd love to hear from you.
Coordinate and execute quality assurance and quality control activities, serving as the primary point of contact for QA/QC inquiries and escalations
Receive and acknowledge quality inspection requests within established service level agreements, ensuring all necessary documentation and scope requirements are clearly understood
Load and manage quality control jobs within designated systems for allocation to appropriate resources or internal execution
Source, contact, and confirm availability of qualified QA/QC resources based on location, expertise, and project requirements
Prepare and submit quality control proposals and documentation to clients, ensuring accuracy and compliance with contractual requirements
Expedite receipt of quality reports and inspection documentation within customer-defined timelines, typically 24-48 hours
Review all quality reports and inspection findings to ensure customer requirements are met before final submission
Immediately notify relevant stakeholders of any critical non-conformances and ensure urgent findings are communicated promptly
Manage billing quantities, rates, and invoicing processes, ensuring accuracy and alignment with agreed customer templates
Maintain comprehensive records and documentation in compliance with established quality procedures and organizational policies
Contribute innovative ideas to enhance efficiency through technology adoption and process digitalization
Ensure compliance with organizational quality assurance procedures, health and safety policies, and professional conduct standards
Maintain a clean, organized, and professional work environment
**Experience**
Minimum 3-5 years of experience in quality assurance, quality control, or inspection coordination
Proven experience in reviewing and summarizing technical quality requirements and contractual specifications
Over 3 years previos experience in laboratory and/or minerals operations is required
Previos experience with ISO/IEC 17025 requirements is preferred
Previous experience sourcing, assessing, and managing quality control resources and inspectors
Demonstrated understanding of quality processes, vendor management, and inspection methodologies
Experience working with multiple stakeholders across different time zones
**Education & Certifications**
Must have: A minimum of a BSc degree (or equivalent)
Must have: Business-grade English language proficiency (C1 level)
Desirable: ISO 17025 Quality Management System (QMS) Internal Auditor certification
Must have: ISO 9001 Quality Management System (QMS) Internal Auditor certification
Desirable: Technical qualifications in quality assurance or related disciplines
**Skills & Knowledge (Essential)**
Highly organized with exceptional ability to prioritize multiple requirements and manage competing deadlines
Strong verbal and written communication skills with confidence in engaging with clients and team members
Advanced proficiency in Microsoft Excel; intermediate proficiency in Word, Outlook, and PowerPoint
Analytical mindset with strong problem-solving abilities and attention to detail
Self-motivated with a proactive approach to identifying and implementing process improvements
Ability to work collaboratively within regional and global team environments, both in-person and virtually
Digital system proficiency and enthusiasm for driving efficiency improvements through technology
Excellent time management and organizational skills with the ability to manage multiple projects simultaneously
**Skills & Knowledge (Desirable)**
Experience with quality management systems and inspection management software
Familiarity with recruitment or resource management systems
Exposure to SharePoint or similar collaborative platforms
Knowledge of quality standards and compliance requirements relevant to your industry
**Core Competencies**
Detail-oriented with a commitment to accuracy and compliance
Collaborative team player who supports colleagues and stakeholders
Transparent communicator who values clear, honest dialogue
Goal-oriented with a focus on achieving measurable results
Efficient and decisive in managing priorities and resolving issues
Customer-focused approach to service delivery and satisfaction
Innovative thinker who embraces continuous improvement

Employment type
Full-time

Work arrangement
No