Chase Home Lending Vice President, Program Management – Correspondent Channel Programs

Join our fun, high-energy Correspondent team as a Client Support Manager in Chase Home Lending, where you’ll apply your strong understanding of home lending products while serving as a key point of contact for correspondent clients. Our Chase Correspondent Home Lending Team purchases closed mortgage loans and mortgage servicing rights from independent mortgage banks and financial institutions across the country with a focus on delivering liquidity, reliability and market leading services. We’re a relationship-driven investor committed to our clients and the communities we serve together. With Chase, clients get unparalleled access to the full capabilities of JPMorgan Chase — extending far beyond the services of a traditional correspondent investor.
As the Vice President of Program Management in Correspondent Channel Programs, you will lead complex, cross-functional business programs within the Correspondent Channel of Home Lending, with an emphasis on Non-Agency, Government (FHA & VA), and Builder programs and the delivery of enterprise-wide initiatives that improve market share, execution, controls, scalability, and partner outcomes.
This role requires an experienced program leader with strong governance discipline, the ability to influence across functions without direct authority, and a proven track record delivering multiple workstreams concurrently in a highly controlled environment.
Job Responsibilities:
Assist in driving the business development strategy to support the growth of the correspondent initiatives
Responsible for Agency relations associated with the Correspondent programs and partner with Client Management team to build and cultivate a strong pipeline of approved clients for the programs
Field questions from the Client Management team and all stakeholders on specifics of transaction structure, delivery methods and current policies
Partner with Client Management team as subject matter expert in explaining program parameters to the client and delivering comprehensive options and solutions tailored to the needs of the client
Ensure all transactions are executed in accordance with policies, procedures and controls
Collaborate with risk and legal in drafting, review, negotiation and execution of all supporting legal agreements related to the programs
Establish client implementation schedule and responsible for all related tracking, reporting and internal and external communications
Partner with Transformation, technology and business stakeholders to ensure execution and ongoing success of short and long term channel objectives
Monitor program deliveries and responsible for identifying potential issues/risks and provide recommendations for the resolution of all program risk events
Perform Internal Partnership Management, including regularly occurring meetings with key stakeholders in correspondent, agency relations, servicing, credit risk and capital markets
Required Qualifications, Capabilities, and Skills
Five years of Mortgage business/industry knowledge required, especially the Correspondent business
Bachelor's Degree
Extensive experience with Microsoft Excel, Word, Pitch Pro and PowerPoint
Outstanding verbal and written communication skills
Strong problem solving, negotiation and analytical skills
Proven partnership experience in working across various departments and lines of business
Exposure to Mortgage Finance including Pricing, Secondary Marketing operations, mortgage servicing and file delivery requirements. Understanding of agency deal structures and legal documentation
Proven track record of drafting and reviewing complex legal agreements as well as end to end ownership of various types of servicing acquisition programs