Front Office Assistant

Company Description Aralia Hotels is a business-class hotel offering a balanced combination of comfort and convenience for modern travelers. With 81 thoughtfully designed guest rooms, the hotel focuses on meeting the needs of business guests who value efficiency and a relaxing environment. The property provides services and amenities tailored to support work, rest, and productivity. Team members at Aralia Hotels work in a professional, guest-centric environment with opportunities to contribute to high-quality hospitality experiences.
Role Description The Front Office Assistant is a full-time, on-site role based in Mumbai, responsible for delivering a welcoming and efficient front desk experience. Daily tasks include greeting guests, handling check-in and check-out procedures, answering phone calls, and responding to inquiries in a courteous and professional manner. The role involves managing appointment scheduling, coordinating with other hotel departments, and maintaining accurate records of reservations and guest information. The Front Office Assistant also performs clerical and administrative duties such as filing, data entry, and preparing basic reports, while upholding hotel standards for service, appearance, and communication.
Qualifications
Strong interpersonal skills and a customer-focused approach to interacting with guests and colleagues.
Professional phone etiquette and experience handling multi-line phone systems and guest inquiries.
Ability to manage appointment scheduling, reservations, and front desk coordination accurately and efficiently.
Administrative assistance and clerical skills, including data entry, filing, and basic documentation.
Good verbal and written communication skills in English; proficiency in local languages is an advantage.
Attention to detail, reliability, and the ability to multitask in a fast-paced hotel environment.
Prior experience in front office, hospitality, or customer service roles is preferred.
Basic computer literacy and familiarity with hotel management or reservation systems is beneficial.

Work arrangement
No