Collections Specialist

ABOUT PARAMOUNT CAPITAL GROUP
Founded in 1997, Paramount Capital Group is an established end-to-end consumer loan servicing company with private labeling capabilities and a best-in-class technology stack. With a mature compliance management system, Paramount is fully licensed for all facets of consumer loan and installment contract servicing across the U.S.
We are looking for an experienced Collections Specialist to join our team. This role is a critical part of our collection s operation, focused on engaging customers in the early and mid stages of delinquency to resolve past-due balances, prevent further deterioration, and protect both the customer relationship and the company portfolio.
WHAT YOU'LL DO
Account Servicing & Collections
Contact customers via outbound calls, SMS, and email within the early delinquency window to resolve past-due balances before further escalation.
Educate customers on payment options, due dates, and the consequences of continued non-payment on their account standing.
Negotiate and process immediate payment arrangements, extensions, or promise-to-pay agreements.
Document all customer interactions, payment commitments, and account notes with accuracy in the loan servicing system.
Monitor promise-to-pay queues and follow up on broken arrangements promptly.
Manage higher-risk accounts by applying more structured and assertive recovery strategies.
Present and negotiate repayment plans, deferments, or referrals to loss mitigation as warranted by the account profile.
Apply skip tracing techniques to locate unresponsive customers on titled asset accounts, using available tools and data sources.
Identify accounts that meet threshold criteria for repossession referral and coordinate with the recovery team as appropriate.
Maintain awareness of vehicle collateral status, insurance lapses, and asset location for titled accounts in the delinquent portfolio.
Compliance & Account Management
Conduct all collection activity in strict compliance with FDCPA, CFPB guidelines, and applicable state regulations.
Adhere to all call center quality standards, including call scripts, disclosure requirements, and mini-Miranda notifications.
Maintain accurate and thorough account records in the CRM and loan servicing platform after every interaction.
Participate in team huddles, coaching sessions, and performance reviews to continuously improve outcomes.
WHAT WE'RE LOOKING FOR
Required Qualifications
2–4 years of experience in consumer collections, preferably on titled asset portfolios (auto loans, motorcycles, RVs, or similar).
Working knowledge of FDCPA compliance requirements and ethical collections practices.
Familiarity with delinquency stages, payment arrangements, and collections workflows.
Strong verbal communication and negotiation skills with the ability to handle difficult conversations professionally.
Ability to manage a high-volume queue with attention to detail and follow-through.
Proficiency with CRM systems, loan servicing software, and Microsoft Office Suite.
Preferred Qualifications
Direct experience collecting on auto loans, installment contracts, or other titled asset products.
Exposure to skip tracing tools and techniques (LexisNexis, TLO, or similar).
Experience identifying and escalating accounts for repossession referral.
Bilingual in Spanish is a plus.
BENEFITS
Competitive compensation plus monthly bonus
Medical, dental, and vision insurance.
Flexible hybrid work schedule.
401(k) with company match.
Supportive team culture with ongoing coaching and development.
POSITION DETAILS
Job Type: Full-Time
Location: Remote or Hybrid.
Paramount Capital Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Work arrangement
Yes