Senior Cruise Sales Consultant

Company Description PH Travel Ltd operates in a highly competitive travel market and is committed to delivering outstanding service to its customers. The company has built a strong reputation as a market leader and a key producer in the international travel sector, including the continually growing UK market. PH Travel Ltd focuses on excellence in service delivery and strives to maintain high standards across all customer interactions. Team members are encouraged to contribute to this reputation through professionalism, industry knowledge, and a customer-centric approach.
Role Description The Senior Cruise Sales Consultant is a full-time, hybrid role based in Hyderabad, with flexibility for work from home. This role involves advising clients on cruise options, tailoring travel packages to their preferences, and managing the full sales cycle from initial inquiry to booking confirmation. The consultant will respond to customer queries via phone, email, and online channels, provide accurate information on itineraries, pricing, and promotions, and ensure all reservations are processed efficiently. Day-to-day tasks include maintaining up-to-date knowledge of cruise products, achieving sales targets, following up on leads, and supporting customers before and after travel to ensure a high level of satisfaction. The role also requires collaboration with internal teams to optimize processes and contribute to continuous improvement of the customer experience.
Qualifications
Strong Sales Consulting and Consulting skills, with experience in converting inquiries into confirmed bookings.
Proven ability to deliver high Customer Satisfaction through dedicated Customer Service and follow-up support.
Excellent Communication skills, both verbal and written, with the ability to explain complex travel options clearly.
Prior experience in cruise sales or travel industry sales is highly beneficial.
Comfort with using CRM systems, booking platforms, and standard office software.
Ability to work in a hybrid environment, manage time effectively, and handle multiple customer requests.
Demonstrated target-driven mindset and the ability to work collaboratively in a team.
Relevant education in travel, tourism, hospitality, business, or related fields is an advantage.

Work arrangement
Hybrid