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Company: Ekfrazo Technologies Pvt. Ltd.
Location: Bengaluru, India - WFO
Experience: 6–10 years (IT staffing / RPO / managed services)
Reporting to: Head HR / Talent Acquisition Leadership
About Ekfrazo
Ekfrazo Technologies is an IT staffing and technology services company operating across India, the USA, South Africa, Nigeria, and UAE, delivering recruitment and technology talent solutions to global enterprise clients.
Role Summary
The Delivery / Account Manager will own end-to-end delivery for one or more client accounts within Ekfrazo's IT staffing business — managing the recruitment pipeline, client relationship, and commercial performance for assigned accounts, while ensuring SLA adherence, quality of submissions, and account growth.
Key Responsibilities
Account & Client Management
Serve as the primary point of contact for assigned client accounts, managing day-to-day relationship and escalations
Understand client hiring plans, workforce requirements, and role priorities; translate these into actionable recruitment plans
Track and report account health — open positions, fill rates, TAT, client satisfaction
Delivery Management
Own end-to-end delivery for assigned requisitions: sourcing strategy, candidate pipeline, interview coordination, offer management, and onboarding
Partner with sourcing/recruitment teams to prioritize open positions and unblock delivery bottlenecks
Monitor and report on delivery metrics — time-to-fill, submission ratios, offer-to-joining ratios, attrition
Commercial & Compliance
Support rate card construction and commercial proposal inputs for existing and new requisitions
Ensure compliance with client MSA/SOW terms, and region-specific regulatory requirements as applicable to the account
Coordinate invoicing, timesheets, and payment follow-ups with client accounts/finance teams
Team & Stakeholder Coordination
Lead or coordinate a small pod of recruiters/sourcers assigned to the account
Liaise with internal HR operations, legal/compliance, and finance to ensure smooth candidate lifecycle from offer to billing
Provide regular account reviews and delivery dashboards to internal leadership and client stakeholders
Account Growth
Identify opportunities to expand wallet share within existing accounts (additional roles, new geographies, new service lines)
Support proposal responses and client pitches for account expansion
Required Skills & Experience
6–10 years of experience in IT staffing, RPO, or managed services delivery, with at least 2–3 years in an account/delivery management capacity
Proven track record managing end-to-end recruitment delivery against SLAs (TAT, fill ratio, quality of submissions)
Strong understanding of IT skill taxonomies and technology role families (software engineering, data, AI, cloud, infrastructure)
Experience with rate cards, commercial proposals, and MSA/SOW terms
Excellent client-facing communication and stakeholder management skills
Exposure to multi-geography delivery preferred
Proficiency with ATS platforms and recruitment reporting tools; comfort with Excel-based tracking/dashboards
Good to Have
Prior experience managing telecom, BFSI, or oil & gas staffing accounts
Familiarity with regional compliance frameworks (GST, DPDP, POPIA, WPS)
Experience with AI-enabled sourcing/ATS tools
Work arrangement
No
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