Talent Acquisition Operations Manager

Description
Keeper is hiring an experienced and analytical Talent Acquisition Operations Manager to oversee the systems, reporting, processes and technology that support our global talent acquisition team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help build the operational foundation needed to support Keeper’s continued growth.
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
About the Role
As a Talent Acquisition Operations Manager you will oversee and improve the operational infrastructure of our growing talent acquisition team. This role will own the talent acquisition technology stack, including Greenhouse, integrations, reporting tools, assessment platforms and workflow automation. You will analyze recruiting data, help create and monitor team KPIs, build reports for leadership, optimize processes, support capacity planning and identify opportunities to improve the candidate and recruiter experience.
Responsibilities
Own and manage Keeper’s talent acquisition technology stack, including Greenhouse, integrations, assessment platforms, reporting tools and workflow automation
Maintain Greenhouse data integrity, workflows, configurations, permissions and process discipline
Manage technology updates, implementations, integrations and issue resolution in partnership with IT, HR, vendors and other stakeholders
Evaluate new tools and technologies and make recommendations to improve recruiter productivity, reporting, automation and candidate experience
Create and monitor talent acquisition KPIs and metrics that support team performance and Keeper’s hiring goals
Build and share weekly, monthly, quarterly and annual reports and dashboards for Talent Acquisition, HR, Finance and leadership
Analyze recruiting trends, funnel performance, sourcing effectiveness, assessment results, requisition aging, capacity and hiring progress
Partner with HR to support ATS and HRIS integrations and workflows
Reconcile recruiting activity with approved headcount plans, open requisitions, pending starts and remaining hiring needs
Support recruiter capacity planning by analyzing workload, requisition volume, pipeline health and anticipated hiring demand
Identify process inefficiencies and lead solutions that improve consistency, efficiency, standardization and candidate experience
Create and maintain recruiting processes, documentation, training materials and knowledge resources for recruiters, hiring managers and HR partners
Provide Level 2 support for complex talent acquisition system, process and workflow issues
Lead automation and workflow improvement initiatives using Workato or similar tools
Participate in special projects and provide recruiting support, including sourcing, applicant review and full-cycle recruitment, as needed
Requirements
3+ years of experience in talent acquisition operations, recruiting operations, HR operations, analytics, or a related field
Experience owning or managing recruiting systems and operational programs
Deep operational knowledge of applicant tracking systems; Greenhouse experience required
Experience with recruiting technology integrations, implementations, updates and vendor management
Experience building dashboards, reports and KPIs for talent acquisition, HR, or business leadership
Familiarity with ADP or other HRIS systems
Strong analytical skills with the ability to identify trends and provide actionable recommendations
Working knowledge of headcount planning and forecasting
Experience documenting processes and creating training materials or user guides
Experience leading cross-functional projects and process improvement initiatives
Understanding of workflow automation tools, such as Workato, preferred
Strong computer skills; Google Suite and Google Sheets strongly preferred
Knowledge of full-cycle recruiting processes and recruiting funnel metrics
Strong communication, presentation and stakeholder management skills
Ability to work effectively in a fast-paced, deadline-driven environment
Excellent organizational skills and attention to detail
Flexible and adaptable to shifting priorities
Ability to work effectively autonomously and as part of a team
Bachelor’s degree in Human Resources, Business Administration, Analytics, or a related field preferred
Experience in tech or cybersecurity preferred
Benefits
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
Contact details, CV/resume, cover letter
Employment history, qualifications, work eligibility
Application responses and uploaded documents
Information We generate:
Interview notes, assessments, communications
Scheduling information
Information From Others:
Recruiter/referral information who submit your profile
References (with your consent, before final offer)
Public professional profiles
Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
Assess your application and suitability
Manage interviews and recruitment workflow
Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
Comply with employment law obligations
3. Legal Basis
Legitimate Interests (recruitment management, security and integrity of the hiring process)
Contracting steps (for progressed candidates)
Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
HR, hiring managers, interviewers*, IT suppor